Canada · Privacy
An AI agent on your clinic phone touches personal and health information every day. That responsibility is designed in — not added as a footnote. Full product: Arbol in Canada.
When personal information is collected, used or disclosed in the course of commercial activity, PIPEDA expects purpose limitation, meaningful consent where required, and safeguards proportionate to sensitivity. Health information sits at the high end of that scale.
Many provinces add health-specific statutes on top of or instead of the federal baseline. Retention, access and disclosure are configured with your privacy officer — not as a single national script pretending every clinic is identical.
The agent states that it is a virtual assistant for your clinic, in your clinic's name, before personal details are collected. Call recording is announced where your policy requires it.
Every conversation is recorded and exportable. You decide retention. The agent never gives clinical advice — it books, confirms and escalates with context.
Corporate dossier: Trust Center. None of this is legal advice.