A DNA is capacity you already paid for
The clinician, the room and the overhead ran. The appointment did not. Recovering that slot starts the day before — with confirmation that patients can answer without logging into an App.
United Kingdom · DNA
Did not attend.
Still cost the slot.
Empty chairs do not show up as a staffing problem until the morning list is already broken. Confirmation and waitlist recovery are the levers a clinic can pull without inventing new clinical capacity. Full product: Arbol in the United Kingdom.
Cancellation only helps if someone offers the slot
When a patient cancels after hours, the diary can sit empty until morning. Arbol releases the slot and works the waitlist by text and voice until someone takes it.
Reminders without a recovery path still leave empty chairs
A single SMS is not a DNA strategy. Confirm, escalate non-replies by voice, then backfill. Every attempt is logged against the appointment.
No clinical advice — only access work
The agent confirms, moves and cancels appointments. Anything that sounds clinically urgent follows your approved escalation path, with the transcript attached.