Legal Disclaimer | Arbol

Arbol Artificial Intelligence, Inc.
A Delaware C Corporation

Version 2.0
Effective Date: January 3, 2026
Last Updated: January 3, 2026

1. General Disclaimer

The information and services provided by Arbol Artificial Intelligence, Inc. ("Company," "we," "us," or "our") through our websites and API services (collectively, the "Services") are provided "as is" and "as available" without warranties of any kind, either express or implied.

2. No Legal Advice

2.1 Not a Law Firm

Arbol Artificial Intelligence, Inc. is a technology company, not a law firm. We do not provide legal advice.

2.2 General Information Only

Any information we provide regarding laws, regulations, or compliance (including but not limited to information about TCPA, call recording laws, Do Not Call regulations, or other telecommunications requirements) is for general informational purposes only and should not be construed as legal advice.

2.3 Consult an Attorney

You must consult with a qualified attorney licensed in your jurisdiction for specific legal advice regarding:

Call recording consent requirements
Telemarketing compliance and regulations in your country
Do Not Call regulations specific to your jurisdiction
State-specific or country-specific telecommunications laws
Privacy regulations (GDPR, LGPD, CCPA, etc.)
Anti-spam legislation applicable to your operations
Any other legal matters related to automated calling

2.4 No Attorney-Client Relationship

No attorney-client relationship is created by your use of our Services or any information we provide.

3. Jurisdiction and Compliance Responsibility

3.1 Your Jurisdiction, Your Responsibility

You are solely responsible for understanding and complying with all laws and regulations applicable in your jurisdiction, including but not limited to:

United States: TCPA, TSR, CAN-SPAM Act, state-specific telemarketing laws
Latin America: Country-specific telecommunications regulations, consumer protection laws, and data privacy requirements
Any other jurisdiction where you operate or where your call recipients are located

3.2 International Operations

Our Services may be used for communications in multiple countries. We do not guarantee compliance with the laws of any specific country. It is your responsibility to:

Understand local telecommunications regulations
Obtain required licenses or registrations for telemarketing activities
Comply with local data protection and privacy laws
Respect local Do Not Call registries and opt-out mechanisms
Operate within permitted calling hours in each jurisdiction

3.3 Anti-Spam Commitment

Our Services are designed to facilitate legitimate business communications. You may not use our Services for spam, unsolicited bulk messaging, or any form of abusive communications. You must:

Obtain proper consent before making automated calls
Maintain and honor Do Not Call lists
Provide clear opt-out mechanisms
Process opt-out requests promptly

4. AI Technology Disclaimer

4.1 Artificial Intelligence Technology

Our AI Employees use artificial intelligence and machine learning technology to conduct voice conversations. This technology:

Is not perfect and may produce errors
May occasionally misunderstand or misinterpret speech
May provide responses that are inaccurate, incomplete, or inappropriate
Cannot fully replicate human judgment and decision-making
May not be suitable for all use cases or industries

4.2 No Guarantee of Accuracy

We do not guarantee the accuracy, completeness, or appropriateness of AI Employee responses. AI-generated content may contain errors or omissions.

4.3 User Responsibility

You are responsible for:

Testing AI Employees thoroughly before live deployment
Monitoring AI Employee performance regularly
Implementing quality control measures
Correcting errors and inaccuracies
Configuring appropriate human fallback options
Evaluating whether AI Employees are suitable for your specific use case

4.4 Not a Substitute for Human Judgment

AI Employees are not a substitute for human judgment, particularly for:

Complex negotiations
Sensitive personal matters
Situations requiring empathy or emotional intelligence
High-stakes decisions
Medical, legal, or financial advice
Regulatory or compliance matters

5. No Performance Guarantees

5.1 Results May Vary

We do not guarantee any specific performance outcomes, including:

Call success rates or connection rates
Lead qualification or conversion rates
Appointment booking rates
Sales conversion or revenue generation
Customer satisfaction levels
Return on investment or business results

5.2 No Uptime Guarantee

While we strive for high availability, we do not guarantee:

100% uptime or any specific uptime percentage
Uninterrupted service availability
Error-free operation
Specific response times or performance metrics

5.3 Factors Beyond Our Control

Results from using our Services will vary based on many factors outside our control, including:

Your configuration, setup, and implementation
Quality and accuracy of contact data
Industry, market conditions, and competitive landscape
Script effectiveness and prompt engineering
Recipient behavior and preferences
Telecommunications infrastructure quality

6. Third-Party Service Providers

6.1 Telecommunications Infrastructure

Our Services utilize third-party telecommunications service providers, including Twilio, to facilitate voice communications. We are a software platform, not a telecommunications carrier.

6.2 Provider Variation by Region

The telecommunications providers used may vary by country or region to optimize service quality and comply with local requirements.

6.3 No Control Over Third-Party Services

We are not responsible for:

The availability, quality, or reliability of third-party telecommunications services
Call quality issues caused by network conditions
Service interruptions by third-party providers
Third-party pricing changes or service modifications
Third-party terms, policies, or practices

6.4 No Endorsement

References to third-party services, products, or websites do not constitute an endorsement or recommendation.

7. Telecommunications Service Disclaimer

7.1 Software Platform Only

We are a software platform provider, not a telecommunications carrier or common carrier. We provide AI-powered communication software that operates over telecommunications infrastructure provided by licensed carriers.

7.2 No Emergency Services

Our Services are not intended for emergency calls and do not support E911 or emergency services. Never use our Services to contact emergency services (911, 112, etc.).

7.3 Call Quality

Call quality depends on factors outside our control, including:

Third-party telecommunications networks and routing
Internet connectivity and bandwidth
Recipient phone systems and carriers
Geographic location and network congestion
Environmental and technical factors

8. Data and Security

8.1 Reasonable Security Measures

While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8.2 Your Security Responsibilities

You are responsible for:

Maintaining the security of your account credentials
Ensuring your systems meet minimum security standards
Implementing appropriate data handling and protection practices
Backing up important data regularly
Complying with applicable data protection laws

8.3 Data Location

Our Services and infrastructure are hosted in the United States. By using our Services, you acknowledge that data may be processed and stored in the United States.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services
Our total liability is limited as set forth in our Terms of Service
We are not liable for third-party actions, telecommunications failures, or regulatory changes

10. Regulatory Changes

Laws and telecommunications regulations change frequently and vary by jurisdiction. We do not guarantee that our Services will remain compliant with future regulatory changes in any specific jurisdiction. You are responsible for monitoring regulatory changes that affect your use of the Services.

11. Intellectual Property Notice

11.1 Platform Rights

All intellectual property rights in the Arbol platform, software, and documentation belong to Arbol Artificial Intelligence, Inc.

11.2 Third-Party Rights

Other trademarks, service marks, and logos appearing in connection with our Services are the property of their respective owners.

12. External Links

Our websites and Services may contain links to external websites or resources. We:

Do not control external websites
Are not responsible for external content, accuracy, or availability
Do not endorse external websites or their content
Provide links for convenience only

13. Modifications

We may modify this Disclaimer at any time without prior notice. Changes are effective when posted on our website. Your continued use of our Services after changes constitutes acceptance of the updated Disclaimer.

14. Governing Law

This Disclaimer and your use of our Services are governed by the laws of the State of Delaware and the United States of America, without regard to conflict of law provisions.

15. Severability

If any provision of this Disclaimer is found to be unenforceable or invalid under applicable law, the remaining provisions will remain in full force and effect.

16. Contact Information

Arbol Artificial Intelligence, Inc.
131 Continental Dr Suite 305
Newark, DE 19713
United States

Email: tomas@arbolai.co

For general inquiries, please use the contact information provided above. Response times may vary.

17. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS DISCLAIMER.

You further acknowledge that:

You are responsible for compliance with all applicable laws in your jurisdiction
You will not use our Services for spam, harassment, or illegal activities
You understand the limitations of AI technology
You will consult legal counsel for compliance matters

Effective Date: January 3, 2026