Learn About
AI Phone Agents
Guides, comparisons, and educational content to help you understand AI-powered phone automation.
Concepts
4 articlesWhat Is an AI Phone Agent?
An AI phone agent is software that uses artificial intelligence to conduct phone conversations with real people—answering calls, making calls, and performing tasks like scheduling, qualifying leads, or taking messages.
How AI Call Centers Work
AI call centers use artificial intelligence to handle inbound and outbound phone calls at scale, replacing or augmenting traditional human-staffed call centers.
What Is Conversational AI?
Conversational AI is the technology that enables machines to understand, process, and respond to human language in natural conversation.
What Is an AI Receptionist?
An AI receptionist is a virtual phone agent that answers calls, routes inquiries, takes messages, and schedules appointments—replacing or augmenting a human front desk.
Comparisons
2 articlesIVR vs. AI Phone Agent: What's the Difference?
IVR systems use rigid phone menus while AI agents have natural conversations. Learn the key differences and when to switch.
AI Voice Agent vs. Chatbot: Which Is Right for You?
Voice agents handle phone calls while chatbots handle text. Compare their strengths, use cases, and when to use each.
Guides
2 articlesAI Phone Agent ROI: How to Calculate the Return
Calculate the return on investment of an AI phone agent by comparing costs, captured revenue, and time savings.
How to Set Up an AI Phone Agent (Step-by-Step)
A practical guide to setting up your first AI phone agent. From account creation to live call handling in under 30 minutes.