---
title: "AI for optical shops: calls, WhatsApp, eye exams | Arbol AI"
description: "Arbol answers your optical shop’s phone and WhatsApp, books eye exams, tells customers when glasses are ready and calls when prescriptions expire."
url: https://www.getarbol.com/en/optics/
lang: en
alternates:
es: https://www.getarbol.com/opticas/
---
# Your shop needs glasses.
Already trusts us  What you see on these plates is what Arbol already answers in production for Orso Visión.
It sees the customer in front of it perfectly and everyone else as a blur. Arbol is the correction: it answers the phone and WhatsApp while your associate helps a customer, books the exam on your schedule and calls whoever is due back.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%20run%20an%20optical%20shop%20and%20I%E2%80%99d%20like%20to%20see%20how%20Arbol%20answers%20the%20phone%20and%20WhatsApp%2C%20books%20eye%20exams%20and%20calls%20the%20customers%20who%20are%20due%20back.)
What your shop sees
- 11:20 a.m. · Call Exam booked for 3:40 p.m.
- 11:24 a.m. · WhatsApp “Are my glasses ready?” Ready since Thursday.
- 11:31 a.m. · Web chat Sunday hours, answered.
What your shop sees
- 11:20 a.m. · Call Exam booked for 3:40 p.m.
- 11:24 a.m. · WhatsApp “Are my glasses ready?” Ready since Thursday.
- 11:31 a.m. · Web chat Sunday hours, answered.
Uncorrected, the focus falls in front of the retina: the call comes in, but nobody gets to see it. With Arbol’s lens, it lands where it should.
## Your shop’s prescription
Four vision problems, one for each thing that slips between the counter and the phone. Each one with its correction.
| Problem | Lens | What it misses | Correction |
| ------- | ---------- | --------------------------------------------------------------------- | ------------------------------------ |
| | SPH − | The call that comes in while your associate is selling. | Answers at the same time. |
| | SPH + | The finished glasses nobody has come to pick up. | Lets them know and books the pickup. |
| | CYL · AXIS | The same customer, split between WhatsApp and a call. | One memory across channels. |
| | ADD + | The prescription that expires and the customer who doesn’t come back. | Calls when it’s due. |
Examined by: Arbol. Prescription signed by: your optometrist.
## An optical shop’s four vision problems, plate by plate
### Myopia
SPH −
Distant objects focus in front of the retina: near is sharp, far is blurry.
Incoming call · Saturday, 11:20 a.m.
1. Hi, do you have eye exams today?
2. Hello, this is Orso Visión’s virtual assistant. Today I have 3:40 or 5:00 p.m. with the optometrist. Which works for you?
3. 3:40, please.
4. Done: today at 3:40 p.m. I’ll send you the address on WhatsApp.
5. Exam booked · today, 3:40 p.m.
#### In your shop
Saturday, 11:20 a.m. Your associate is fitting frames on a customer and the phone rings. What’s in front of her is perfectly clear; the call is far away, and the person who wanted an exam dials the optical shop down the block.
#### The correction
Arbol answers at the same time, by phone, WhatsApp or web chat. It handles on its own only the questions that always come up, books the exam on the schedule you already use and hands anything that needs judgment to your team, with the full conversation.
[See the Agenda](https://www.getarbol.com/en/agenda/)
### Hyperopia
SPH +
Near objects focus behind the retina: what’s closest is what you see worst.
WhatsApp · Thursday, 7:48 p.m.
1. Are my glasses in yet?
2. Yes, they’ve been ready since Thursday. Could you come by tomorrow at 11:00 a.m.?
The pickup drawer, today
- C. Ruiz Acetate frame · ready 12 days ago Coming tomorrow, 11:00 a.m.
- J. Peña Progressives · ready 21 days ago Coming Saturday
- A. Mora Contact lenses · ready 5 days ago Picked up today
#### In your shop
The closest thing in your shop is the pickup drawer: glasses paid for and ready that nobody has come to collect. And the customer who calls three times to ask whether they’ve arrived.
#### The correction
Arbol answers “are my glasses ready?” with the order status, lets customers know when they’re ready and books the pickup. The drawer empties, and every pickup is one more visit in front of your display case.
### Astigmatism
CYL · AXIS
The cornea doesn’t focus equally along all its meridians: instead of one focal point there are two, and the image splits.
Carolina Ruiz · one person
1. Monday, 9:14 a.m. · **WhatsApp** Carolina asks about progressive lenses and frame prices.
2. Tuesday, 6:02 p.m. · **Call** “I wrote yesterday about the progressives.” She didn’t have to repeat anything.
3. Tuesday, 6:05 p.m. · **Schedule** Exam on Saturday at 10:00 a.m., with the note about the progressives.
#### In your shop
Carolina wrote on WhatsApp on Monday. On Tuesday she calls. To your shop, she’s two people: they ask for her details again and explain again what they already explained.
#### The correction
One agent with memory across channels. What she said on WhatsApp is there when she calls, and what she said on the call is there when she writes again. The axis of the correction is the person.
[See Contactability](https://www.getarbol.com/en/contactability/)
### Presbyopia
ADD +
With age, the eye’s lens loses its ability to focus up close. It comes to almost everyone, usually after 40.
WhatsApp · Monday, 10:05 a.m.
1. Hi Jorge, this is Orso Visión: your prescription is a year old. Shall I find you a time for a checkup?
2. Yes, I’m already having trouble seeing up close.
3. I have Thursday at 5:00 p.m. or Saturday at 9:40 a.m. Which do you prefer?
4. Saturday.
5. Checkup booked · Saturday, 9:40 a.m.
#### In your shop
Every prescription expires, every supply of contact lenses runs out and every customer has another birthday. Your customer list is your schedule for the coming months, if someone calls it in time.
#### The correction
Arbol goes through your list and calls when it’s due: the annual checkup, the contact lens refill, the customer who didn’t come back. It books the appointment in the same conversation, and your shop switches on every campaign.
[Meet Arbi](https://www.getarbol.com/en/ai/)
**826 million** people worldwide have trouble seeing up close because of presbyopia nobody has corrected. [WHO, Blindness and vision impairment](https://www.who.int/news-room/fact-sheets/detail/blindness-and-visual-impairment)
## Your optometrist signs the prescription.
Arbol handles the conversation; clinical judgment belongs to your team. These limits come built in, and no setting can switch them off.
- It doesn’t prescribe or recommend a lens. Your optometrist decides that, in the exam.
- It doesn’t interpret a symptom. “One eye is blurry” goes straight to your team.
- It doesn’t promise what isn’t there. It offers the real openings on your schedule.
- It doesn’t pretend to be a person. From the first second, it says it’s your shop’s virtual assistant.
- It doesn’t decide for your team. Anything that needs judgment arrives with the full conversation.
Your optometrist writes and signs this sheet. Arbol doesn’t touch it.
## Setup doesn’t touch your system.
Arbol fits onto the schedule and systems you already use. There’s no new software to learn and no data to migrate.
1. ### The measurement
You show us how you book and what your customers ask. You don’t migrate anything.
2. ### The edging
We configure it in your shop’s tone. Your team approves it before it answers.
3. ### The mounting
It answers during the hours you choose: all day, after hours or when the counter fills up.
4. ### The delivery
You adjust it from the console, in plain language. If you want it off, it goes off.
## Arbol does more than answer.
The plates show how Arbol works in an optical shop. Inside are three products, and you can look at each one.
- ### Contactability
Answers and calls your customers by phone, WhatsApp, text, email and web chat, under your shop’s name.
[See Contactability](https://www.getarbol.com/en/contactability/)
- ### Agenda
If you already have a schedule, Arbol works on yours. If not, it brings its own: your optometrists, your locations and your hours.
[See the Agenda](https://www.getarbol.com/en/agenda/)
- ### Arbi
Your team’s agent: ask it, in your own words, for this month’s list of expiring prescriptions or for a campaign.
[Meet Arbi](https://www.getarbol.com/en/ai/)
## Thirty minutes, and we show you your shop in focus.
In half an hour we look at your schedule, your channels and the numbers on your customer list, with your own cases, as Orso Visión already does. You leave with the price in writing.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Tell us about your shop on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%20run%20an%20optical%20shop%20and%20I%E2%80%99d%20like%20to%20see%20how%20Arbol%20answers%20the%20phone%20and%20WhatsApp%2C%20books%20eye%20exams%20and%20calls%20the%20customers%20who%20are%20due%20back.)
- [Free tool · in Spanish What your dormant customer list is worth: the campaign calculator](https://www.getarbol.com/tools/campaign-calculator/)
- [Free tool · in Spanish WhatsApp templates for expired prescriptions and ready glasses](https://www.getarbol.com/tools/whatsapp-template-generator/)
- [From the blog · in Spanish The expired prescription is your best salesperson](https://www.getarbol.com/blog/matematica-recompra-opticas/)
In production at 
Carolina, Jorge, the times and the orders on these plates are illustrative; the work they show is the same work Arbol already does in production for Orso Visión. The presbyopia figure is from the World Health Organization.
---
**Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation.
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