--- title: "EPS SOS members booked in Medifolios | Arbol AI" description: "Arbol serves EPS SOS members by phone and WhatsApp and books on Medifolios, with real availability. Medical records stay in Medifolios." url: https://www.getarbol.com/en/integrations/sos/medifolios/ lang: en alternates: es: https://www.getarbol.com/integraciones/sos/medifolios/ --- # EPS SOS members, booked on Medifolios. With Arbol, on your line and WhatsApp. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20EPS%20SOS%20members%20and%20uses%20Medifolios%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The EPS SOS member calls or writes to your organization. 2. The assistant asks for the EPS SOS order and authorization before offering a slot and prepares the case for your team if something is missing. 3. It books on the Medifolios calendar, with the real availability of each clinician and site. 4. The appointment shows up in Medifolios like any other, and the conversation stays on record. ## What each one is - Health insurer (EPS) in the contributory and subsidized regimes ### EPS SOS Servicio Occidental de Salud EPS S.A. (EPS SOS) is a health insurer (EPS) headquartered in Cali. Most of its members are in Valle del Cauca, and 71.7% are in the contributory regime. Clinics work with EPS SOS to request authorizations online, review claim objections (glosas) and manage billing for its members. 727,378 members as of August 2026: 521,211 in the contributory regime and 206,167 in the subsidized regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Oficina Virtual para Prestadores and its online authorization tool, both behind a login. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to EPS SOS from there. [EPS SOS integration](https://www.getarbol.com/en/integrations/sos/) - Electronic health record software ### Medifolios Medifolios is a Colombian, fully cloud-based electronic health record and practice management platform from Medifolios SAS. It serves private practices, clinics and IPS (healthcare provider institutions), from 1–5 user practices to multi-site providers. It includes specialty-configurable clinical records, scheduling, admissions, electronic invoicing, RIPS (Colombia's standardized service-record files), claim-denial management (glosas), telemedicine, lab, imaging and inpatient modules. An IPS or private practice keeps its patients' clinical records, scheduling, electronic invoicing and RIPS files in Medifolios. It reports more than 900 active provider institutions (IPS) and more than 13,000 active physicians. [Source: medifolios.net (opens in a new tab)](https://medifolios.net/Quienes_somos.php) For licensed customers: a REST API with browsable documentation and token authentication, plus webhooks for appointments, admissions and patient calls to the exam room; the scope available per module is confirmed with support. [Medifolios integration](https://www.getarbol.com/en/integrations/medifolios/) ## Other combinations - [EPS SOS WhatsApp](https://www.getarbol.com/en/integrations/sos/whatsapp/) - [EPS SOS Google Calendar](https://www.getarbol.com/en/integrations/sos/google-calendar/) - [EPS SOS Microsoft Outlook](https://www.getarbol.com/en/integrations/sos/microsoft-outlook/) - [Nueva EPS Medifolios](https://www.getarbol.com/en/integrations/nueva-eps/medifolios/) - [EPS Sanitas Medifolios](https://www.getarbol.com/en/integrations/sanitas/medifolios/) - [EPS SURA Medifolios](https://www.getarbol.com/en/integrations/eps-sura/medifolios/) ## Questions Do I need to change Medifolios to serve EPS SOS members? No. Medifolios remains your system: Arbol books on it for EPS SOS members and all your patients. Do EPS SOS or Medifolios endorse Arbol? No. EPS SOS and Medifolios are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. EPS SOS and Medifolios do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at EPS SOS and Medifolios in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20EPS%20SOS%20members%20and%20uses%20Medifolios%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: