--- title: "Connect EPS SOS and Close | Arbol AI" description: "Arbol serves EPS SOS members and adds every patient to Close as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/sos/close/ lang: en alternates: es: https://www.getarbol.com/integraciones/sos/close/ --- # Connect EPS SOS and Close. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20EPS%20SOS%20members%20and%20uses%20Close%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A EPS SOS member writes to or calls your organization. 2. Arbol answers and asks for the EPS SOS order and authorization before offering a slot. 3. They land in Close as a contact, with the conversation and the status of their case. 4. Your team follows every case from Close, with no manual copying. ## What each one is - Health insurer (EPS) in the contributory and subsidized regimes ### EPS SOS Servicio Occidental de Salud EPS S.A. (EPS SOS) is a health insurer (EPS) headquartered in Cali. Most of its members are in Valle del Cauca, and 71.7% are in the contributory regime. Clinics work with EPS SOS to request authorizations online, review claim objections (glosas) and manage billing for its members. 727,378 members as of August 2026: 521,211 in the contributory regime and 206,167 in the subsidized regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Oficina Virtual para Prestadores and its online authorization tool, both behind a login. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to EPS SOS from there. [EPS SOS integration](https://www.getarbol.com/en/integrations/sos/) - CRM ### Close Close is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Close integration](https://www.getarbol.com/en/integrations/close/) ## Other combinations - [EPS SOS Dynamics 365](https://www.getarbol.com/en/integrations/sos/dynamics-365/) - [EPS SOS Odoo](https://www.getarbol.com/en/integrations/sos/odoo/) - [EPS SOS Zoho Bigin](https://www.getarbol.com/en/integrations/sos/zoho-bigin/) - [Nueva EPS Close](https://www.getarbol.com/en/integrations/nueva-eps/close/) - [EPS Sanitas Close](https://www.getarbol.com/en/integrations/sanitas/close/) - [EPS SURA Close](https://www.getarbol.com/en/integrations/eps-sura/close/) ## Questions Do we need to build on the Close API? No. Arbol connects with Close: your team turns it on from Arbol with your organization's account and approves what goes in. Do EPS SOS or Close endorse Arbol? No. EPS SOS and Close are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. EPS SOS and Close do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at EPS SOS and Close in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20EPS%20SOS%20members%20and%20uses%20Close%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: