--- title: "Seguros SURA members booked in gMedic | Arbol AI" description: "Arbol serves Seguros SURA members by phone and WhatsApp and books on gMedic, with real availability. Medical records stay in gMedic." url: https://www.getarbol.com/en/integrations/seguros-sura/gmedic/ lang: en alternates: es: https://www.getarbol.com/integraciones/seguros-sura/gmedic/ --- # Seguros SURA members, booked on gMedic. With Arbol, on your line and WhatsApp. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Seguros%20SURA%20members%20and%20uses%20gMedic%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Seguros SURA member calls or writes to your organization. 2. The assistant tells them their Seguros SURA plan's coverage and copay using what your clinic has loaded and prepares the case for your team if something is missing. 3. It books on the gMedic calendar, with the real availability of each clinician and site. 4. The appointment shows up in gMedic like any other, and the conversation stays on record. ## What each one is - Insurer (health insurance policies) ### Seguros SURA Seguros SURA Colombia is part of Suramericana, a Latin American insurance group. In health it sells the Global, Clásica and Evoluciona policies, plus plans such as Salud para Dos and Salud para Todos, which complement Colombia's mandatory health plan. Policyholders have exclusive Salud SURA care sites and a medical directory. A clinic in the SURA network sees health-policy holders, checks what their plan covers and bills the insurer for covered services. Suramericana, the group Seguros SURA belongs to, reported a presence in 7 Latin American countries and 20.5 million customers for 2025. [Source: suramericana.com (opens in a new tab)](https://suramericana.com/blog/sala-de-prensa/suramericana-cerro-2025-con-utilidad-de-cop-776-mil-millones-y-un-modelo-mas-rentable-y-sostenible-en-america-latina/) Policyholders make health-insurance requests, such as medical appointments, in the Seguros SURA app and the online branch. [Seguros SURA integration](https://www.getarbol.com/en/integrations/seguros-sura/) - Electronic health record software ### gMedic gMedic is a cloud-based electronic health record platform for independent practitioners and IPS (healthcare provider institutions), made by Kloud Solutions SAS in Bogotá. It includes scheduling with reminders, clinical records with ICD-10 and ICD-11 diagnoses, informed consent forms, RIPS files in JSON (Colombia's standardized service records), electronic invoicing, teleconsultation and inventory. It supports specialties such as pediatrics, gynecology, psychology, physical therapy and occupational health. A private practice or IPS records clinical notes in gMedic, books appointments and generates the electronic invoice and RIPS files for each visit. It reports more than 6,000 users, 160,000 patients and 2,000,000 cumulative patient encounters. [Source: gmedic.io (opens in a new tab)](https://gmedic.io/) Its integration API (patients, appointments, schedule availability and clinical records) is an add-on module for customers and has supported webhooks since its August 27, 2026 update. [gMedic integration](https://www.getarbol.com/en/integrations/gmedic/) ## Other combinations - [Seguros SURA WhatsApp](https://www.getarbol.com/en/integrations/seguros-sura/whatsapp/) - [Seguros SURA Google Calendar](https://www.getarbol.com/en/integrations/seguros-sura/google-calendar/) - [Seguros SURA Microsoft Outlook](https://www.getarbol.com/en/integrations/seguros-sura/microsoft-outlook/) - [Nueva EPS gMedic](https://www.getarbol.com/en/integrations/nueva-eps/gmedic/) - [EPS Sanitas gMedic](https://www.getarbol.com/en/integrations/sanitas/gmedic/) - [EPS SURA gMedic](https://www.getarbol.com/en/integrations/eps-sura/gmedic/) ## Questions Do I need to change gMedic to serve Seguros SURA members? No. gMedic remains your system: Arbol books on it for Seguros SURA members and all your patients. Do Seguros SURA or gMedic endorse Arbol? No. Seguros SURA and gMedic are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Seguros SURA and gMedic do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Seguros SURA and gMedic in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Seguros%20SURA%20members%20and%20uses%20gMedic%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: