--- title: "Serve Nueva EPS members on WhatsApp | Arbol AI" description: "Arbol serves Nueva EPS members on WhatsApp with your organization's number: orders and authorizations, appointments and reminders." url: https://www.getarbol.com/en/integrations/nueva-eps/whatsapp/ lang: en alternates: es: https://www.getarbol.com/integraciones/nueva-eps/whatsapp/ --- # WhatsApp for Nueva EPS members. With Arbol, on your organization's number. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20WhatsApp%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Nueva EPS member writes on WhatsApp to your organization's number, at any hour. 2. The assistant asks for the Nueva EPS order and authorization before offering a slot. 3. It books on your calendar and confirms the appointment on WhatsApp, with the instructions. 4. The day before, it sends a reminder; if they can't make it, it reschedules and offers the slot to the waiting list. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Nueva EPS Nueva Empresa Promotora de Salud S.A. (Nueva EPS) is a health insurer (EPS) based in Bogotá, with members in both the subsidized and contributory regimes. It is the largest EPS in Colombia by membership and operates in every department. Clinics work with Nueva EPS to check member eligibility, request authorizations, upload RIPS files and submit invoices. 11,312,640 members as of August 2026 (21.5% of the national total): 6,913,538 in the subsidized regime and 4,399,102 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there. [Nueva EPS integration](https://www.getarbol.com/en/integrations/nueva-eps/) - Customer messaging ### WhatsApp WhatsApp Business is WhatsApp's (Meta) offering for companies, and it comes in two versions. The WhatsApp Business app is free and built for small businesses: a business profile, a product showcase and automated replies, with limited customization and integration. The WhatsApp Business Platform is for medium and large businesses: it gives API access to message customers at scale, connect other systems and send template messages, which are billed per message. Confirm appointments, send reminders and answer patient questions on the channel they already use. WhatsApp has more than 3 billion monthly users, according to Mark Zuckerberg on Meta's first-quarter 2025 earnings call. [Source: techcrunch.com (opens in a new tab)](https://techcrunch.com/2025/05/01/whatsapp-now-has-more-than-3-billion-users/) Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook. [WhatsApp integration](https://www.getarbol.com/en/integrations/whatsapp/) ## Other combinations - [Nueva EPS Google Calendar](https://www.getarbol.com/en/integrations/nueva-eps/google-calendar/) - [Nueva EPS Microsoft Outlook](https://www.getarbol.com/en/integrations/nueva-eps/microsoft-outlook/) - [Nueva EPS Calendly](https://www.getarbol.com/en/integrations/nueva-eps/calendly/) - [EPS Sanitas WhatsApp](https://www.getarbol.com/en/integrations/sanitas/whatsapp/) - [EPS SURA WhatsApp](https://www.getarbol.com/en/integrations/eps-sura/whatsapp/) - [Salud Total EPS WhatsApp](https://www.getarbol.com/en/integrations/salud-total/whatsapp/) ## Questions Does the Nueva EPS member need to download anything? No. They message on WhatsApp like any contact; the assistant answers in your organization's name and says it is its virtual assistant. Do Nueva EPS or WhatsApp endorse Arbol? No. Nueva EPS and WhatsApp are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Nueva EPS and WhatsApp do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Nueva EPS and WhatsApp in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20WhatsApp%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: