--- title: "Connect Nueva EPS and NetSuite | Arbol AI" description: "Arbol serves Nueva EPS members and records every appointment's payments and charges in NetSuite. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/nueva-eps/netsuite/ lang: en alternates: es: https://www.getarbol.com/integraciones/nueva-eps/netsuite/ --- # Connect Nueva EPS and NetSuite. Payments and charges in your accounting, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20NetSuite%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Nueva EPS member writes to or calls your organization. 2. Arbol answers and asks for the Nueva EPS order and authorization before offering a slot. 3. The appointment's payment or charge is recorded in NetSuite. 4. Your team reconciles from NetSuite, with every payment next to its appointment. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Nueva EPS Nueva Empresa Promotora de Salud S.A. (Nueva EPS) is a health insurer (EPS) based in Bogotá, with members in both the subsidized and contributory regimes. It is the largest EPS in Colombia by membership and operates in every department. Clinics work with Nueva EPS to check member eligibility, request authorizations, upload RIPS files and submit invoices. 11,312,640 members as of August 2026 (21.5% of the national total): 6,913,538 in the subsidized regime and 4,399,102 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there. [Nueva EPS integration](https://www.getarbol.com/en/integrations/nueva-eps/) - Finance and accounting ### NetSuite NetSuite is a finance and accounting tool. A clinic uses it for payments, charges, invoices and reconciliation. [NetSuite integration](https://www.getarbol.com/en/integrations/netsuite/) ## Other combinations - [Nueva EPS QuickBooks](https://www.getarbol.com/en/integrations/nueva-eps/quickbooks/) - [Nueva EPS Zoho Invoice](https://www.getarbol.com/en/integrations/nueva-eps/zoho-invoice/) - [Nueva EPS Xero](https://www.getarbol.com/en/integrations/nueva-eps/xero/) - [EPS Sanitas NetSuite](https://www.getarbol.com/en/integrations/sanitas/netsuite/) - [EPS SURA NetSuite](https://www.getarbol.com/en/integrations/eps-sura/netsuite/) - [Salud Total EPS NetSuite](https://www.getarbol.com/en/integrations/salud-total/netsuite/) ## Questions Do we need to build on the NetSuite API? No. Arbol connects with NetSuite: your team turns it on from Arbol with your organization's account and approves what goes in. Does the money go through Arbol? No. The payment happens in NetSuite, into your organization's account. Arbol sends the link and records the conversation. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Nueva EPS and NetSuite do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Nueva EPS and NetSuite in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20NetSuite%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: