--- title: "Nueva EPS members booked in gMedic | Arbol AI" description: "Arbol serves Nueva EPS members by phone and WhatsApp and books on gMedic, with real availability. Medical records stay in gMedic." url: https://www.getarbol.com/en/integrations/nueva-eps/gmedic/ lang: en alternates: es: https://www.getarbol.com/integraciones/nueva-eps/gmedic/ --- # Nueva EPS members, booked on gMedic. With Arbol, on your line and WhatsApp. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20gMedic%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Nueva EPS member calls or writes to your organization. 2. The assistant asks for the Nueva EPS order and authorization before offering a slot and prepares the case for your team if something is missing. 3. It books on the gMedic calendar, with the real availability of each clinician and site. 4. The appointment shows up in gMedic like any other, and the conversation stays on record. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Nueva EPS Nueva Empresa Promotora de Salud S.A. (Nueva EPS) is a health insurer (EPS) based in Bogotá, with members in both the subsidized and contributory regimes. It is the largest EPS in Colombia by membership and operates in every department. Clinics work with Nueva EPS to check member eligibility, request authorizations, upload RIPS files and submit invoices. 11,312,640 members as of August 2026 (21.5% of the national total): 6,913,538 in the subsidized regime and 4,399,102 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there. [Nueva EPS integration](https://www.getarbol.com/en/integrations/nueva-eps/) - Electronic health record software ### gMedic gMedic is a cloud-based electronic health record platform for independent practitioners and IPS (healthcare provider institutions), made by Kloud Solutions SAS in Bogotá. It includes scheduling with reminders, clinical records with ICD-10 and ICD-11 diagnoses, informed consent forms, RIPS files in JSON (Colombia's standardized service records), electronic invoicing, teleconsultation and inventory. It supports specialties such as pediatrics, gynecology, psychology, physical therapy and occupational health. A private practice or IPS records clinical notes in gMedic, books appointments and generates the electronic invoice and RIPS files for each visit. It reports more than 6,000 users, 160,000 patients and 2,000,000 cumulative patient encounters. [Source: gmedic.io (opens in a new tab)](https://gmedic.io/) Its integration API (patients, appointments, schedule availability and clinical records) is an add-on module for customers and has supported webhooks since its August 27, 2026 update. [gMedic integration](https://www.getarbol.com/en/integrations/gmedic/) ## Other combinations - [Nueva EPS WhatsApp](https://www.getarbol.com/en/integrations/nueva-eps/whatsapp/) - [Nueva EPS Google Calendar](https://www.getarbol.com/en/integrations/nueva-eps/google-calendar/) - [Nueva EPS Microsoft Outlook](https://www.getarbol.com/en/integrations/nueva-eps/microsoft-outlook/) - [EPS Sanitas gMedic](https://www.getarbol.com/en/integrations/sanitas/gmedic/) - [EPS SURA gMedic](https://www.getarbol.com/en/integrations/eps-sura/gmedic/) - [Salud Total EPS gMedic](https://www.getarbol.com/en/integrations/salud-total/gmedic/) ## Questions Do I need to change gMedic to serve Nueva EPS members? No. gMedic remains your system: Arbol books on it for Nueva EPS members and all your patients. Do Nueva EPS or gMedic endorse Arbol? No. Nueva EPS and gMedic are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Nueva EPS and gMedic do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Nueva EPS and gMedic in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20gMedic%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: