--- title: "Connect Nueva EPS and DocuSign | Arbol AI" description: "Arbol serves Nueva EPS members and sends them the consent forms to sign through DocuSign. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/nueva-eps/docusign/ lang: en alternates: es: https://www.getarbol.com/integraciones/nueva-eps/docusign/ --- # Connect Nueva EPS and DocuSign. Signed consent forms, without paper, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20DocuSign%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Nueva EPS member writes to or calls your organization. 2. Arbol answers and asks for the Nueva EPS order and authorization before offering a slot. 3. Before the appointment, they get the consent form to sign through DocuSign. 4. Your team sees in DocuSign what is still unsigned, and the signed copy stays with the case. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Nueva EPS Nueva Empresa Promotora de Salud S.A. (Nueva EPS) is a health insurer (EPS) based in Bogotá, with members in both the subsidized and contributory regimes. It is the largest EPS in Colombia by membership and operates in every department. Clinics work with Nueva EPS to check member eligibility, request authorizations, upload RIPS files and submit invoices. 11,312,640 members as of August 2026 (21.5% of the national total): 6,913,538 in the subsidized regime and 4,399,102 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there. [Nueva EPS integration](https://www.getarbol.com/en/integrations/nueva-eps/) - E-signature ### DocuSign DocuSign is an e-signature tool. A clinic uses it so patients sign consent forms and documents without paper. [DocuSign integration](https://www.getarbol.com/en/integrations/docusign/) ## Other combinations - [Nueva EPS PandaDoc](https://www.getarbol.com/en/integrations/nueva-eps/pandadoc/) - [Nueva EPS Dropbox Sign](https://www.getarbol.com/en/integrations/nueva-eps/dropbox-sign/) - [Nueva EPS SignWell](https://www.getarbol.com/en/integrations/nueva-eps/signwell/) - [EPS Sanitas DocuSign](https://www.getarbol.com/en/integrations/sanitas/docusign/) - [EPS SURA DocuSign](https://www.getarbol.com/en/integrations/eps-sura/docusign/) - [Salud Total EPS DocuSign](https://www.getarbol.com/en/integrations/salud-total/docusign/) ## Questions Do we need to build on the DocuSign API? No. Arbol connects with DocuSign: your team turns it on from Arbol with your organization's account and approves what goes in. Do Nueva EPS or DocuSign endorse Arbol? No. Nueva EPS and DocuSign are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Nueva EPS and DocuSign do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Nueva EPS and DocuSign in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20DocuSign%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: