--- title: "Connect Nueva EPS and CommCare | Arbol AI" description: "Arbol serves Nueva EPS members and turns every case that needs your team into a task in CommCare. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/nueva-eps/commcare/ lang: en alternates: es: https://www.getarbol.com/integraciones/nueva-eps/commcare/ --- # Connect Nueva EPS and CommCare. Every case that needs your team, as a task, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20CommCare%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Nueva EPS member writes to or calls your organization. 2. Arbol answers and asks for the Nueva EPS order and authorization before offering a slot. 3. If the case needs a person, it becomes a task in CommCare, with the conversation. 4. Your team picks it up in CommCare and the patient gets an answer. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Nueva EPS Nueva Empresa Promotora de Salud S.A. (Nueva EPS) is a health insurer (EPS) based in Bogotá, with members in both the subsidized and contributory regimes. It is the largest EPS in Colombia by membership and operates in every department. Clinics work with Nueva EPS to check member eligibility, request authorizations, upload RIPS files and submit invoices. 11,312,640 members as of August 2026 (21.5% of the national total): 6,913,538 in the subsidized regime and 4,399,102 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zona Transaccional portal for authorizations and eligibility checks, plus separate portals to upload RIPS files and submit invoices. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Nueva EPS from there. [Nueva EPS integration](https://www.getarbol.com/en/integrations/nueva-eps/) - Tasks and projects ### CommCare CommCare is a productivity and project tool. A clinic uses it to organize tasks, cases and its team's work. [CommCare integration](https://www.getarbol.com/en/integrations/commcare/) ## Other combinations - [Nueva EPS Trello](https://www.getarbol.com/en/integrations/nueva-eps/trello/) - [Nueva EPS Asana](https://www.getarbol.com/en/integrations/nueva-eps/asana/) - [Nueva EPS monday.com](https://www.getarbol.com/en/integrations/nueva-eps/monday/) - [EPS Sanitas CommCare](https://www.getarbol.com/en/integrations/sanitas/commcare/) - [EPS SURA CommCare](https://www.getarbol.com/en/integrations/eps-sura/commcare/) - [Salud Total EPS CommCare](https://www.getarbol.com/en/integrations/salud-total/commcare/) ## Questions Do we need to build on the CommCare API? No. Arbol connects with CommCare: your team turns it on from Arbol with your organization's account and approves what goes in. Do Nueva EPS or CommCare endorse Arbol? No. Nueva EPS and CommCare are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Nueva EPS and CommCare do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Nueva EPS and CommCare in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Nueva%20EPS%20members%20and%20uses%20CommCare%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: