--- title: "Connect Mutualser EPS and NetSuite | Arbol AI" description: "Arbol serves Mutualser EPS members and records every appointment's payments and charges in NetSuite. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/mutual-ser/netsuite/ lang: en alternates: es: https://www.getarbol.com/integraciones/mutual-ser/netsuite/ --- # Connect Mutualser EPS and NetSuite. Payments and charges in your accounting, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Mutualser%20EPS%20members%20and%20uses%20NetSuite%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Mutualser EPS member writes to or calls your organization. 2. Arbol answers and asks for the Mutualser EPS order and authorization before offering a slot. 3. The appointment's payment or charge is recorded in NetSuite. 4. Your team reconciles from NetSuite, with every payment next to its appointment. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Mutualser EPS Mutualser EPS is a health insurer (EPS) with mutual-society roots: it began as Asociación Mutual Montes de María, a community health enterprise. Its administrative office is in Cartagena, and its members are in the Caribbean region, mainly in Bolívar, Córdoba and Atlántico. Clinics work with Mutualser to report emergency care, request authorizations and manage patient referrals. 2,708,613 members as of August 2026: 2,342,211 in the subsidized regime and 366,402 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zonaser Prestador portal to report emergency care, request authorizations and manage referrals, following Technical Annex 1 of Resolution 2335 of 2023. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Mutualser EPS from there. [Mutualser EPS integration](https://www.getarbol.com/en/integrations/mutual-ser/) - Finance and accounting ### NetSuite NetSuite is a finance and accounting tool. A clinic uses it for payments, charges, invoices and reconciliation. [NetSuite integration](https://www.getarbol.com/en/integrations/netsuite/) ## Other combinations - [Mutualser EPS QuickBooks](https://www.getarbol.com/en/integrations/mutual-ser/quickbooks/) - [Mutualser EPS Zoho Invoice](https://www.getarbol.com/en/integrations/mutual-ser/zoho-invoice/) - [Mutualser EPS Xero](https://www.getarbol.com/en/integrations/mutual-ser/xero/) - [Nueva EPS NetSuite](https://www.getarbol.com/en/integrations/nueva-eps/netsuite/) - [EPS Sanitas NetSuite](https://www.getarbol.com/en/integrations/sanitas/netsuite/) - [EPS SURA NetSuite](https://www.getarbol.com/en/integrations/eps-sura/netsuite/) ## Questions Do we need to build on the NetSuite API? No. Arbol connects with NetSuite: your team turns it on from Arbol with your organization's account and approves what goes in. Does the money go through Arbol? No. The payment happens in NetSuite, into your organization's account. Arbol sends the link and records the conversation. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Mutualser EPS and NetSuite do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Mutualser EPS and NetSuite in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Mutualser%20EPS%20members%20and%20uses%20NetSuite%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: