--- title: "Mutualser EPS appointments in Microsoft Outlook | Arbol AI" description: "Arbol serves Mutualser EPS members by phone and WhatsApp and books their visits in Microsoft Outlook." url: https://www.getarbol.com/en/integrations/mutual-ser/microsoft-outlook/ lang: en alternates: es: https://www.getarbol.com/integraciones/mutual-ser/microsoft-outlook/ --- # Mutualser EPS members' appointments, in Microsoft Outlook. With Arbol, with no manual copying. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Mutualser%20EPS%20members%20and%20uses%20Microsoft%20Outlook%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Mutualser EPS member calls or writes to your organization. 2. The assistant asks for the Mutualser EPS order and authorization before offering a slot. 3. It checks availability in Microsoft Outlook and creates the appointment as an event on the clinician's calendar. 4. If the patient reschedules, it moves it in Microsoft Outlook and lets your team know. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Mutualser EPS Mutualser EPS is a health insurer (EPS) with mutual-society roots: it began as Asociación Mutual Montes de María, a community health enterprise. Its administrative office is in Cartagena, and its members are in the Caribbean region, mainly in Bolívar, Córdoba and Atlántico. Clinics work with Mutualser to report emergency care, request authorizations and manage patient referrals. 2,708,613 members as of August 2026: 2,342,211 in the subsidized regime and 366,402 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zonaser Prestador portal to report emergency care, request authorizations and manage referrals, following Technical Annex 1 of Resolution 2335 of 2023. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Mutualser EPS from there. [Mutualser EPS integration](https://www.getarbol.com/en/integrations/mutual-ser/) - Email and calendar ### Microsoft Outlook Outlook is Microsoft's email and calendar, and it also manages contacts. It is part of Microsoft 365, where mailboxes live in Exchange Online, and it also works with personal Microsoft accounts. The new Outlook for Windows is free and requires no subscription. Run email and calendars for clinical and admin staff, and send appointment invitations to patients. Exchange Web Services (EWS) is disabled by default in Exchange Online starting October 1, 2026, and shuts down completely on April 1, 2027; Microsoft directs developers to migrate their apps to Microsoft Graph. [Source: techcommunity.microsoft.com (opens in a new tab)](https://techcommunity.microsoft.com/blog/exchange/exchange-online-ews-your-time-is-almost-up/4492361) Microsoft Graph is Microsoft's REST API for Outlook: it can read, send and organize email, create and update events, check availability and receive change notifications. [Microsoft Outlook integration](https://www.getarbol.com/en/integrations/microsoft-outlook/) ## Other combinations - [Mutualser EPS WhatsApp](https://www.getarbol.com/en/integrations/mutual-ser/whatsapp/) - [Mutualser EPS Google Calendar](https://www.getarbol.com/en/integrations/mutual-ser/google-calendar/) - [Mutualser EPS Calendly](https://www.getarbol.com/en/integrations/mutual-ser/calendly/) - [Nueva EPS Microsoft Outlook](https://www.getarbol.com/en/integrations/nueva-eps/microsoft-outlook/) - [EPS Sanitas Microsoft Outlook](https://www.getarbol.com/en/integrations/sanitas/microsoft-outlook/) - [EPS SURA Microsoft Outlook](https://www.getarbol.com/en/integrations/eps-sura/microsoft-outlook/) ## Questions Does it work if each clinician has their own Microsoft Outlook calendar? Yes: before offering a slot, the assistant checks the availability of every Microsoft Outlook calendar your organization connected. Do Mutualser EPS or Microsoft Outlook endorse Arbol? No. Mutualser EPS and Microsoft Outlook are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Mutualser EPS and Microsoft Outlook do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Mutualser EPS and Microsoft Outlook in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Mutualser%20EPS%20members%20and%20uses%20Microsoft%20Outlook%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: