--- title: "Connect Mutualser EPS and Capsule CRM | Arbol AI" description: "Arbol serves Mutualser EPS members and adds every patient to Capsule CRM as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/mutual-ser/capsule-crm/ lang: en alternates: es: https://www.getarbol.com/integraciones/mutual-ser/capsule-crm/ --- # Connect Mutualser EPS and Capsule CRM. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Mutualser%20EPS%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Mutualser EPS member writes to or calls your organization. 2. Arbol answers and asks for the Mutualser EPS order and authorization before offering a slot. 3. They land in Capsule CRM as a contact, with the conversation and the status of their case. 4. Your team follows every case from Capsule CRM, with no manual copying. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Mutualser EPS Mutualser EPS is a health insurer (EPS) with mutual-society roots: it began as Asociación Mutual Montes de María, a community health enterprise. Its administrative office is in Cartagena, and its members are in the Caribbean region, mainly in Bolívar, Córdoba and Atlántico. Clinics work with Mutualser to report emergency care, request authorizations and manage patient referrals. 2,708,613 members as of August 2026: 2,342,211 in the subsidized regime and 366,402 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers use its Zonaser Prestador portal to report emergency care, request authorizations and manage referrals, following Technical Annex 1 of Resolution 2335 of 2023. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Mutualser EPS from there. [Mutualser EPS integration](https://www.getarbol.com/en/integrations/mutual-ser/) - CRM ### Capsule CRM Capsule CRM is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Capsule CRM integration](https://www.getarbol.com/en/integrations/capsule-crm/) ## Other combinations - [Mutualser EPS Dynamics 365](https://www.getarbol.com/en/integrations/mutual-ser/dynamics-365/) - [Mutualser EPS Odoo](https://www.getarbol.com/en/integrations/mutual-ser/odoo/) - [Mutualser EPS Zoho Bigin](https://www.getarbol.com/en/integrations/mutual-ser/zoho-bigin/) - [Nueva EPS Capsule CRM](https://www.getarbol.com/en/integrations/nueva-eps/capsule-crm/) - [EPS Sanitas Capsule CRM](https://www.getarbol.com/en/integrations/sanitas/capsule-crm/) - [EPS SURA Capsule CRM](https://www.getarbol.com/en/integrations/eps-sura/capsule-crm/) ## Questions Do we need to build on the Capsule CRM API? No. Arbol connects with Capsule CRM: your team turns it on from Arbol with your organization's account and approves what goes in. Do Mutualser EPS or Capsule CRM endorse Arbol? No. Mutualser EPS and Capsule CRM are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Mutualser EPS and Capsule CRM do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Mutualser EPS and Capsule CRM in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Mutualser%20EPS%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: