--- title: "Connect Medisanitas and CommCare | Arbol AI" description: "Arbol serves Medisanitas members and turns every case that needs your team into a task in CommCare. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/medisanitas/commcare/ lang: en alternates: es: https://www.getarbol.com/integraciones/medisanitas/commcare/ --- # Connect Medisanitas and CommCare. Every case that needs your team, as a task, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Medisanitas%20members%20and%20uses%20CommCare%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Medisanitas member writes to or calls your organization. 2. Arbol answers and tells them their Medisanitas plan's coverage and copay using what your clinic has loaded. 3. If the case needs a person, it becomes a task in CommCare, with the conversation. 4. Your team picks it up in CommCare and the patient gets an answer. ## What each one is - Prepaid medicine company ### Medisanitas Medisanitas S.A.S. Compañía de Medicina Prepagada is a Colombian prepaid medicine company (a voluntary private health plan) in the Keralty group. Since 1992 it has offered Plan Medisanitas, a care model built around general practitioners, OB-GYNs, pediatricians, internists and family physicians who guide access to other specialties. It covers seven cities, with nationwide emergency coverage. An affiliated IPS (healthcare provider institution) or professional sees Medisanitas members and handles provider tasks, such as invoice filing, in the same portal Colsanitas uses. 91,930 members as of August 31, 2025. [Source: oficinavirtual.colsanitas.com (opens in a new tab)](https://oficinavirtual.colsanitas.com/nosotros-medisanitas) It uses the provider portal it shares with Colsanitas, with a virtual office and digital invoice filing. [Medisanitas integration](https://www.getarbol.com/en/integrations/medisanitas/) - Tasks and projects ### CommCare CommCare is a productivity and project tool. A clinic uses it to organize tasks, cases and its team's work. [CommCare integration](https://www.getarbol.com/en/integrations/commcare/) ## Other combinations - [Medisanitas Trello](https://www.getarbol.com/en/integrations/medisanitas/trello/) - [Medisanitas Asana](https://www.getarbol.com/en/integrations/medisanitas/asana/) - [Medisanitas monday.com](https://www.getarbol.com/en/integrations/medisanitas/monday/) - [Nueva EPS CommCare](https://www.getarbol.com/en/integrations/nueva-eps/commcare/) - [EPS Sanitas CommCare](https://www.getarbol.com/en/integrations/sanitas/commcare/) - [EPS SURA CommCare](https://www.getarbol.com/en/integrations/eps-sura/commcare/) ## Questions Do we need to build on the CommCare API? No. Arbol connects with CommCare: your team turns it on from Arbol with your organization's account and approves what goes in. Do Medisanitas or CommCare endorse Arbol? No. Medisanitas and CommCare are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Medisanitas and CommCare do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Medisanitas and CommCare in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Medisanitas%20members%20and%20uses%20CommCare%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: