--- title: "Connect EPS SURA and Capsule CRM | Arbol AI" description: "Arbol serves EPS SURA members and adds every patient to Capsule CRM as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/eps-sura/capsule-crm/ lang: en alternates: es: https://www.getarbol.com/integraciones/eps-sura/capsule-crm/ --- # Connect EPS SURA and Capsule CRM. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20EPS%20SURA%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A EPS SURA member writes to or calls your organization. 2. Arbol answers and asks for the EPS SURA order and authorization before offering a slot. 3. They land in Capsule CRM as a contact, with the conversation and the status of their case. 4. Your team follows every case from Capsule CRM, with no manual copying. ## What each one is - Health insurer (EPS) in the contributory and subsidized regimes ### EPS SURA EPS Suramericana S.A. (EPS SURA) is a health insurer (EPS) with members in both the contributory and subsidized regimes. It is the third-largest EPS in Colombia by membership, with its biggest presence in Antioquia. Clinics work with EPS SURA to verify membership, request authorizations and submit invoices with their RIPS files. 5,713,685 members as of August 2026: 4,759,795 in the contributory regime and 953,890 in the subsidized regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Its provider section brings together membership verification, authorization requests and invoice submission with RIPS, behind a login. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to EPS SURA from there. [EPS SURA integration](https://www.getarbol.com/en/integrations/eps-sura/) - CRM ### Capsule CRM Capsule CRM is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Capsule CRM integration](https://www.getarbol.com/en/integrations/capsule-crm/) ## Other combinations - [EPS SURA Dynamics 365](https://www.getarbol.com/en/integrations/eps-sura/dynamics-365/) - [EPS SURA Odoo](https://www.getarbol.com/en/integrations/eps-sura/odoo/) - [EPS SURA Zoho Bigin](https://www.getarbol.com/en/integrations/eps-sura/zoho-bigin/) - [Nueva EPS Capsule CRM](https://www.getarbol.com/en/integrations/nueva-eps/capsule-crm/) - [EPS Sanitas Capsule CRM](https://www.getarbol.com/en/integrations/sanitas/capsule-crm/) - [Salud Total EPS Capsule CRM](https://www.getarbol.com/en/integrations/salud-total/capsule-crm/) ## Questions Do we need to build on the Capsule CRM API? No. Arbol connects with Capsule CRM: your team turns it on from Arbol with your organization's account and approves what goes in. Do EPS SURA or Capsule CRM endorse Arbol? No. EPS SURA and Capsule CRM are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. EPS SURA and Capsule CRM do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at EPS SURA and Capsule CRM in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20EPS%20SURA%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: