--- title: "Connect Emssanar EPS and Capsule CRM | Arbol AI" description: "Arbol serves Emssanar EPS members and adds every patient to Capsule CRM as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/emssanar/capsule-crm/ lang: en alternates: es: https://www.getarbol.com/integraciones/emssanar/capsule-crm/ --- # Connect Emssanar EPS and Capsule CRM. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Emssanar%20EPS%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Emssanar EPS member writes to or calls your organization. 2. Arbol answers and asks for the Emssanar EPS order and authorization before offering a slot. 3. They land in Capsule CRM as a contact, with the conversation and the status of their case. 4. Your team follows every case from Capsule CRM, with no manual copying. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Emssanar EPS Emssanar EPS S.A.S. is a health insurer (EPS) with members in Valle del Cauca, Nariño, Putumayo and Cauca. 93.8% of its members are in the subsidized regime. Clinics work with Emssanar to check member eligibility online, manage referrals and counter-referrals, and submit medical claims and e-invoices. 1,648,884 members as of August 2026: 1,547,452 in the subsidized regime and 101,432 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Its provider portal gathers tools for eligibility checks, referrals and counter-referrals, medical claims and e-invoicing. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Emssanar EPS from there. [Emssanar EPS integration](https://www.getarbol.com/en/integrations/emssanar/) - CRM ### Capsule CRM Capsule CRM is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Capsule CRM integration](https://www.getarbol.com/en/integrations/capsule-crm/) ## Other combinations - [Emssanar EPS Dynamics 365](https://www.getarbol.com/en/integrations/emssanar/dynamics-365/) - [Emssanar EPS Odoo](https://www.getarbol.com/en/integrations/emssanar/odoo/) - [Emssanar EPS Zoho Bigin](https://www.getarbol.com/en/integrations/emssanar/zoho-bigin/) - [Nueva EPS Capsule CRM](https://www.getarbol.com/en/integrations/nueva-eps/capsule-crm/) - [EPS Sanitas Capsule CRM](https://www.getarbol.com/en/integrations/sanitas/capsule-crm/) - [EPS SURA Capsule CRM](https://www.getarbol.com/en/integrations/eps-sura/capsule-crm/) ## Questions Do we need to build on the Capsule CRM API? No. Arbol connects with Capsule CRM: your team turns it on from Arbol with your organization's account and approves what goes in. Do Emssanar EPS or Capsule CRM endorse Arbol? No. Emssanar EPS and Capsule CRM are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Emssanar EPS and Capsule CRM do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Emssanar EPS and Capsule CRM in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Emssanar%20EPS%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: