--- title: "Coosalud EPS appointments in Microsoft Outlook | Arbol AI" description: "Arbol serves Coosalud EPS members by phone and WhatsApp and books their visits in Microsoft Outlook." url: https://www.getarbol.com/en/integrations/coosalud/microsoft-outlook/ lang: en alternates: es: https://www.getarbol.com/integraciones/coosalud/microsoft-outlook/ --- # Coosalud EPS members' appointments, in Microsoft Outlook. With Arbol, with no manual copying. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Coosalud%20EPS%20members%20and%20uses%20Microsoft%20Outlook%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Coosalud EPS member calls or writes to your organization. 2. The assistant asks for the Coosalud EPS order and authorization before offering a slot. 3. It checks availability in Microsoft Outlook and creates the appointment as an event on the clinician's calendar. 4. If the patient reschedules, it moves it in Microsoft Outlook and lets your team know. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Coosalud EPS Coosalud EPS is a health insurer (EPS) with its national office in Cartagena de Indias. 90.3% of its members are in the subsidized regime, spread mainly across Valle del Cauca, Antioquia, Norte de Santander, Bolívar, Santander and Atlántico. Clinics work with Coosalud to report initial emergency care, manage patient referrals and counter-referrals, and submit invoices. 3,348,101 members as of August 2026: 3,024,254 in the subsidized regime and 323,847 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Its Portal IPS is used to report initial emergency care, referrals and counter-referrals, and invoices go through a separate portal. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Coosalud EPS from there. [Coosalud EPS integration](https://www.getarbol.com/en/integrations/coosalud/) - Email and calendar ### Microsoft Outlook Outlook is Microsoft's email and calendar, and it also manages contacts. It is part of Microsoft 365, where mailboxes live in Exchange Online, and it also works with personal Microsoft accounts. The new Outlook for Windows is free and requires no subscription. Run email and calendars for clinical and admin staff, and send appointment invitations to patients. Exchange Web Services (EWS) is disabled by default in Exchange Online starting October 1, 2026, and shuts down completely on April 1, 2027; Microsoft directs developers to migrate their apps to Microsoft Graph. [Source: techcommunity.microsoft.com (opens in a new tab)](https://techcommunity.microsoft.com/blog/exchange/exchange-online-ews-your-time-is-almost-up/4492361) Microsoft Graph is Microsoft's REST API for Outlook: it can read, send and organize email, create and update events, check availability and receive change notifications. [Microsoft Outlook integration](https://www.getarbol.com/en/integrations/microsoft-outlook/) ## Other combinations - [Coosalud EPS WhatsApp](https://www.getarbol.com/en/integrations/coosalud/whatsapp/) - [Coosalud EPS Google Calendar](https://www.getarbol.com/en/integrations/coosalud/google-calendar/) - [Coosalud EPS Calendly](https://www.getarbol.com/en/integrations/coosalud/calendly/) - [Nueva EPS Microsoft Outlook](https://www.getarbol.com/en/integrations/nueva-eps/microsoft-outlook/) - [EPS Sanitas Microsoft Outlook](https://www.getarbol.com/en/integrations/sanitas/microsoft-outlook/) - [EPS SURA Microsoft Outlook](https://www.getarbol.com/en/integrations/eps-sura/microsoft-outlook/) ## Questions Does it work if each clinician has their own Microsoft Outlook calendar? Yes: before offering a slot, the assistant checks the availability of every Microsoft Outlook calendar your organization connected. Do Coosalud EPS or Microsoft Outlook endorse Arbol? No. Coosalud EPS and Microsoft Outlook are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Coosalud EPS and Microsoft Outlook do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Coosalud EPS and Microsoft Outlook in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Coosalud%20EPS%20members%20and%20uses%20Microsoft%20Outlook%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: