--- title: "Connect Coosalud EPS and Dynamics 365 | Arbol AI" description: "Arbol serves Coosalud EPS members and adds every patient to Dynamics 365 as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/coosalud/dynamics-365/ lang: en alternates: es: https://www.getarbol.com/integraciones/coosalud/dynamics-365/ --- # Connect Coosalud EPS and Dynamics 365. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Coosalud%20EPS%20members%20and%20uses%20Dynamics%20365%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Coosalud EPS member writes to or calls your organization. 2. Arbol answers and asks for the Coosalud EPS order and authorization before offering a slot. 3. They land in Dynamics 365 as a contact, with the conversation and the status of their case. 4. Your team follows every case from Dynamics 365, with no manual copying. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Coosalud EPS Coosalud EPS is a health insurer (EPS) with its national office in Cartagena de Indias. 90.3% of its members are in the subsidized regime, spread mainly across Valle del Cauca, Antioquia, Norte de Santander, Bolívar, Santander and Atlántico. Clinics work with Coosalud to report initial emergency care, manage patient referrals and counter-referrals, and submit invoices. 3,348,101 members as of August 2026: 3,024,254 in the subsidized regime and 323,847 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Its Portal IPS is used to report initial emergency care, referrals and counter-referrals, and invoices go through a separate portal. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Coosalud EPS from there. [Coosalud EPS integration](https://www.getarbol.com/en/integrations/coosalud/) - CRM ### Dynamics 365 Dynamics 365 is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Dynamics 365 integration](https://www.getarbol.com/en/integrations/dynamics-365/) ## Other combinations - [Coosalud EPS Odoo](https://www.getarbol.com/en/integrations/coosalud/odoo/) - [Coosalud EPS Zoho Bigin](https://www.getarbol.com/en/integrations/coosalud/zoho-bigin/) - [Coosalud EPS Copper](https://www.getarbol.com/en/integrations/coosalud/copper/) - [Nueva EPS Dynamics 365](https://www.getarbol.com/en/integrations/nueva-eps/dynamics-365/) - [EPS Sanitas Dynamics 365](https://www.getarbol.com/en/integrations/sanitas/dynamics-365/) - [EPS SURA Dynamics 365](https://www.getarbol.com/en/integrations/eps-sura/dynamics-365/) ## Questions Do we need to build on the Dynamics 365 API? No. Arbol connects with Dynamics 365: your team turns it on from Arbol with your organization's account and approves what goes in. Do Coosalud EPS or Dynamics 365 endorse Arbol? No. Coosalud EPS and Dynamics 365 are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Coosalud EPS and Dynamics 365 do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Coosalud EPS and Dynamics 365 in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Coosalud%20EPS%20members%20and%20uses%20Dynamics%20365%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: