--- title: "Serve Comfenalco Valle members on WhatsApp | Arbol AI" description: "Arbol serves Comfenalco Valle members on WhatsApp with your organization's number: plan coverage and copays, appointments and reminders." url: https://www.getarbol.com/en/integrations/comfenalco-valle/whatsapp/ lang: en alternates: es: https://www.getarbol.com/integraciones/comfenalco-valle/whatsapp/ --- # WhatsApp for Comfenalco Valle members. With Arbol, on your organization's number. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Comfenalco%20Valle%20members%20and%20uses%20WhatsApp%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Comfenalco Valle member writes on WhatsApp to your organization's number, at any hour. 2. The assistant tells them their Comfenalco Valle plan's coverage and copay using what your clinic has loaded. 3. It books on your calendar and confirms the appointment on WhatsApp, with the instructions. 4. The day before, it sends a reminder; if they can't make it, it reschedules and offers the slot to the waiting list. ## What each one is - Family compensation fund ### Comfenalco Valle Comfenalco Valle Delagente is a nonprofit family compensation fund (caja de compensación familiar) serving formal workers and their families in Colombia's Valle del Cauca department. It is funded by a 4% employer payroll contribution and offers a cash family allowance, education, housing, health, culture, recreation and tourism. In health it runs EPS delagente, its health insurer (EPS). An IPS (healthcare provider institution) in the EPS delagente network sees its members, uploads RIPS (Colombia's standardized service-record files) to the EPS's web app and reconciles accounts on the schedule the EPS publishes. It has provided benefits to formal workers in Valle del Cauca since 1957. [Source: comfenalcovalle.com.co (opens in a new tab)](https://www.comfenalcovalle.com.co/personas/nosotros/quienes-somos/) EPS delagente has a provider section with a web app for uploading RIPS files and Resolution 202 and high-cost-illness reports, and it publishes its reconciliation schedule and payments to providers. [Comfenalco Valle integration](https://www.getarbol.com/en/integrations/comfenalco-valle/) - Customer messaging ### WhatsApp WhatsApp Business is WhatsApp's (Meta) offering for companies, and it comes in two versions. The WhatsApp Business app is free and built for small businesses: a business profile, a product showcase and automated replies, with limited customization and integration. The WhatsApp Business Platform is for medium and large businesses: it gives API access to message customers at scale, connect other systems and send template messages, which are billed per message. Confirm appointments, send reminders and answer patient questions on the channel they already use. WhatsApp has more than 3 billion monthly users, according to Mark Zuckerberg on Meta's first-quarter 2025 earnings call. [Source: techcrunch.com (opens in a new tab)](https://techcrunch.com/2025/05/01/whatsapp-now-has-more-than-3-billion-users/) Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook. [WhatsApp integration](https://www.getarbol.com/en/integrations/whatsapp/) ## Other combinations - [Comfenalco Valle Google Calendar](https://www.getarbol.com/en/integrations/comfenalco-valle/google-calendar/) - [Comfenalco Valle Microsoft Outlook](https://www.getarbol.com/en/integrations/comfenalco-valle/microsoft-outlook/) - [Comfenalco Valle Calendly](https://www.getarbol.com/en/integrations/comfenalco-valle/calendly/) - [Nueva EPS WhatsApp](https://www.getarbol.com/en/integrations/nueva-eps/whatsapp/) - [EPS Sanitas WhatsApp](https://www.getarbol.com/en/integrations/sanitas/whatsapp/) - [EPS SURA WhatsApp](https://www.getarbol.com/en/integrations/eps-sura/whatsapp/) ## Questions Does the Comfenalco Valle member need to download anything? No. They message on WhatsApp like any contact; the assistant answers in your organization's name and says it is its virtual assistant. Do Comfenalco Valle or WhatsApp endorse Arbol? No. Comfenalco Valle and WhatsApp are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Comfenalco Valle and WhatsApp do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Comfenalco Valle and WhatsApp in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Comfenalco%20Valle%20members%20and%20uses%20WhatsApp%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: