--- title: "Colsanitas members booked in Medifolios | Arbol AI" description: "Arbol serves Colsanitas members by phone and WhatsApp and books on Medifolios, with real availability. Medical records stay in Medifolios." url: https://www.getarbol.com/en/integrations/colsanitas/medifolios/ lang: en alternates: es: https://www.getarbol.com/integraciones/colsanitas/medifolios/ --- # Colsanitas members, booked on Medifolios. With Arbol, on your line and WhatsApp. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colsanitas%20members%20and%20uses%20Medifolios%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Colsanitas member calls or writes to your organization. 2. The assistant tells them their Colsanitas plan's coverage and copay using what your clinic has loaded and prepares the case for your team if something is missing. 3. It books on the Medifolios calendar, with the real availability of each clinician and site. 4. The appointment shows up in Medifolios like any other, and the conversation stays on record. ## What each one is - Prepaid medicine company ### Colsanitas Compañía de Medicina Prepagada Colsanitas S.A. is a Colombian prepaid medicine company (a voluntary private health plan) in the Keralty group, operating since 1980. Its plans include Plan Integral, Plan Esencial, Plan Dental and Plan Salud Activa. It has a contracted network in six regions: Bogotá, Barranquilla, Medellín, Cali, Bucaramanga and Centro Oriente. An affiliated IPS (healthcare provider institution) or professional sees Colsanitas members and files its invoices with the company through the provider portal. 486,213 members as of August 31, 2025. [Source: oficinavirtual.colsanitas.com (opens in a new tab)](https://oficinavirtual.colsanitas.com/nosotros-colsanitas) Colsanitas and Medisanitas share a provider portal with a virtual office and digital invoice filing. [Colsanitas integration](https://www.getarbol.com/en/integrations/colsanitas/) - Electronic health record software ### Medifolios Medifolios is a Colombian, fully cloud-based electronic health record and practice management platform from Medifolios SAS. It serves private practices, clinics and IPS (healthcare provider institutions), from 1–5 user practices to multi-site providers. It includes specialty-configurable clinical records, scheduling, admissions, electronic invoicing, RIPS (Colombia's standardized service-record files), claim-denial management (glosas), telemedicine, lab, imaging and inpatient modules. An IPS or private practice keeps its patients' clinical records, scheduling, electronic invoicing and RIPS files in Medifolios. It reports more than 900 active provider institutions (IPS) and more than 13,000 active physicians. [Source: medifolios.net (opens in a new tab)](https://medifolios.net/Quienes_somos.php) For licensed customers: a REST API with browsable documentation and token authentication, plus webhooks for appointments, admissions and patient calls to the exam room; the scope available per module is confirmed with support. [Medifolios integration](https://www.getarbol.com/en/integrations/medifolios/) ## Other combinations - [Colsanitas WhatsApp](https://www.getarbol.com/en/integrations/colsanitas/whatsapp/) - [Colsanitas Google Calendar](https://www.getarbol.com/en/integrations/colsanitas/google-calendar/) - [Colsanitas Microsoft Outlook](https://www.getarbol.com/en/integrations/colsanitas/microsoft-outlook/) - [Nueva EPS Medifolios](https://www.getarbol.com/en/integrations/nueva-eps/medifolios/) - [EPS Sanitas Medifolios](https://www.getarbol.com/en/integrations/sanitas/medifolios/) - [EPS SURA Medifolios](https://www.getarbol.com/en/integrations/eps-sura/medifolios/) ## Questions Do I need to change Medifolios to serve Colsanitas members? No. Medifolios remains your system: Arbol books on it for Colsanitas members and all your patients. Do Colsanitas or Medifolios endorse Arbol? No. Colsanitas and Medifolios are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Colsanitas and Medifolios do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Colsanitas and Medifolios in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colsanitas%20members%20and%20uses%20Medifolios%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: