--- title: "Colmédica members booked in ViSof | Arbol AI" description: "Arbol serves Colmédica members by phone and WhatsApp and books on ViSof, with real availability. Medical records stay in ViSof." url: https://www.getarbol.com/en/integrations/colmedica/visof/ lang: en alternates: es: https://www.getarbol.com/integraciones/colmedica/visof/ --- # Colmédica members, booked on ViSof. With Arbol, on your line and WhatsApp. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colm%C3%A9dica%20members%20and%20uses%20ViSof%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Colmédica member calls or writes to your organization. 2. The assistant tells them their Colmédica plan's coverage and copay using what your clinic has loaded and prepares the case for your team if something is missing. 3. It books on the ViSof calendar, with the real availability of each clinician and site. 4. The appointment shows up in ViSof like any other, and the conversation stays on record. ## What each one is - Prepaid medicine company ### Colmédica Colmédica Medicina Prepagada S.A. is a Colombian prepaid medicine company (prepaid medicine is a voluntary private health plan on top of the mandatory system). Its plans offer direct access to more than 100 specialties, telemedicine and home care, backed by its own medical, dental and diagnostic centers. It belongs to a business group that in Colombia includes Banmédica Colombia and the health insurer Aliansalud EPS, among other companies. An in-network IPS (healthcare provider institution) or affiliated physician sees Colmédica members, confirms the service is authorized and bills the company for the care. Colmédica reports more than 35 years in the market. [Source: colmedica.com (opens in a new tab)](https://www.colmedica.com/) Its login portal has separate entries for individual medical providers and provider institutions (IPS), plus members, employers and brokers. [Colmédica integration](https://www.getarbol.com/en/integrations/colmedica/) - Healthcare provider management software ### ViSof ViSof DDI Software SAS is a Colombian company that develops SIIPS, an information system that brings the clinical, administrative and financial processes of IPS (healthcare provider institutions) into one platform. Its modules cover appointments and online booking, specialty-specific clinical records, service orders, billing, RIPS (Colombia's standardized service-record files), accounts receivable, claim denials (glosas), payroll, accounting and inventory. It has options for dentistry, clinical lab, imaging and outpatient care. An IPS uses SIIPS to book appointments, keep clinical records and bill with RIPS files and electronic invoices from a single system. On May 5, 2026, Colombia's Ministry of Health and Social Protection granted SIIPS technical conformity validation for the Digital Care Summary (RDA) in the Patient and Outpatient Consultation scenarios. [Source: visof.com (opens in a new tab)](https://www.visof.com/novedades/ministerio-de-salud-reconoce-interoperabilidad-de-siips-por-visof-ddi-software/) [ViSof integration](https://www.getarbol.com/en/integrations/visof/) ## Other combinations - [Colmédica WhatsApp](https://www.getarbol.com/en/integrations/colmedica/whatsapp/) - [Colmédica Google Calendar](https://www.getarbol.com/en/integrations/colmedica/google-calendar/) - [Colmédica Microsoft Outlook](https://www.getarbol.com/en/integrations/colmedica/microsoft-outlook/) - [Nueva EPS ViSof](https://www.getarbol.com/en/integrations/nueva-eps/visof/) - [EPS Sanitas ViSof](https://www.getarbol.com/en/integrations/sanitas/visof/) - [EPS SURA ViSof](https://www.getarbol.com/en/integrations/eps-sura/visof/) ## Questions Do I need to change ViSof to serve Colmédica members? No. ViSof remains your system: Arbol books on it for Colmédica members and all your patients. Do Colmédica or ViSof endorse Arbol? No. Colmédica and ViSof are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Colmédica and ViSof do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Colmédica and ViSof in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colm%C3%A9dica%20members%20and%20uses%20ViSof%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: