--- title: "Colmédica appointments in Microsoft Outlook | Arbol AI" description: "Arbol serves Colmédica members by phone and WhatsApp and books their visits in Microsoft Outlook." url: https://www.getarbol.com/en/integrations/colmedica/microsoft-outlook/ lang: en alternates: es: https://www.getarbol.com/integraciones/colmedica/microsoft-outlook/ --- # Colmédica members' appointments, in Microsoft Outlook. With Arbol, with no manual copying. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colm%C3%A9dica%20members%20and%20uses%20Microsoft%20Outlook%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Colmédica member calls or writes to your organization. 2. The assistant tells them their Colmédica plan's coverage and copay using what your clinic has loaded. 3. It checks availability in Microsoft Outlook and creates the appointment as an event on the clinician's calendar. 4. If the patient reschedules, it moves it in Microsoft Outlook and lets your team know. ## What each one is - Prepaid medicine company ### Colmédica Colmédica Medicina Prepagada S.A. is a Colombian prepaid medicine company (prepaid medicine is a voluntary private health plan on top of the mandatory system). Its plans offer direct access to more than 100 specialties, telemedicine and home care, backed by its own medical, dental and diagnostic centers. It belongs to a business group that in Colombia includes Banmédica Colombia and the health insurer Aliansalud EPS, among other companies. An in-network IPS (healthcare provider institution) or affiliated physician sees Colmédica members, confirms the service is authorized and bills the company for the care. Colmédica reports more than 35 years in the market. [Source: colmedica.com (opens in a new tab)](https://www.colmedica.com/) Its login portal has separate entries for individual medical providers and provider institutions (IPS), plus members, employers and brokers. [Colmédica integration](https://www.getarbol.com/en/integrations/colmedica/) - Email and calendar ### Microsoft Outlook Outlook is Microsoft's email and calendar, and it also manages contacts. It is part of Microsoft 365, where mailboxes live in Exchange Online, and it also works with personal Microsoft accounts. The new Outlook for Windows is free and requires no subscription. Run email and calendars for clinical and admin staff, and send appointment invitations to patients. Exchange Web Services (EWS) is disabled by default in Exchange Online starting October 1, 2026, and shuts down completely on April 1, 2027; Microsoft directs developers to migrate their apps to Microsoft Graph. [Source: techcommunity.microsoft.com (opens in a new tab)](https://techcommunity.microsoft.com/blog/exchange/exchange-online-ews-your-time-is-almost-up/4492361) Microsoft Graph is Microsoft's REST API for Outlook: it can read, send and organize email, create and update events, check availability and receive change notifications. [Microsoft Outlook integration](https://www.getarbol.com/en/integrations/microsoft-outlook/) ## Other combinations - [Colmédica WhatsApp](https://www.getarbol.com/en/integrations/colmedica/whatsapp/) - [Colmédica Google Calendar](https://www.getarbol.com/en/integrations/colmedica/google-calendar/) - [Colmédica Calendly](https://www.getarbol.com/en/integrations/colmedica/calendly/) - [Nueva EPS Microsoft Outlook](https://www.getarbol.com/en/integrations/nueva-eps/microsoft-outlook/) - [EPS Sanitas Microsoft Outlook](https://www.getarbol.com/en/integrations/sanitas/microsoft-outlook/) - [EPS SURA Microsoft Outlook](https://www.getarbol.com/en/integrations/eps-sura/microsoft-outlook/) ## Questions Does it work if each clinician has their own Microsoft Outlook calendar? Yes: before offering a slot, the assistant checks the availability of every Microsoft Outlook calendar your organization connected. Do Colmédica or Microsoft Outlook endorse Arbol? No. Colmédica and Microsoft Outlook are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Colmédica and Microsoft Outlook do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Colmédica and Microsoft Outlook in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colm%C3%A9dica%20members%20and%20uses%20Microsoft%20Outlook%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: