--- title: "Connect Colmédica and Capsule CRM | Arbol AI" description: "Arbol serves Colmédica members and adds every patient to Capsule CRM as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/colmedica/capsule-crm/ lang: en alternates: es: https://www.getarbol.com/integraciones/colmedica/capsule-crm/ --- # Connect Colmédica and Capsule CRM. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colm%C3%A9dica%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Colmédica member writes to or calls your organization. 2. Arbol answers and tells them their Colmédica plan's coverage and copay using what your clinic has loaded. 3. They land in Capsule CRM as a contact, with the conversation and the status of their case. 4. Your team follows every case from Capsule CRM, with no manual copying. ## What each one is - Prepaid medicine company ### Colmédica Colmédica Medicina Prepagada S.A. is a Colombian prepaid medicine company (prepaid medicine is a voluntary private health plan on top of the mandatory system). Its plans offer direct access to more than 100 specialties, telemedicine and home care, backed by its own medical, dental and diagnostic centers. It belongs to a business group that in Colombia includes Banmédica Colombia and the health insurer Aliansalud EPS, among other companies. An in-network IPS (healthcare provider institution) or affiliated physician sees Colmédica members, confirms the service is authorized and bills the company for the care. Colmédica reports more than 35 years in the market. [Source: colmedica.com (opens in a new tab)](https://www.colmedica.com/) Its login portal has separate entries for individual medical providers and provider institutions (IPS), plus members, employers and brokers. [Colmédica integration](https://www.getarbol.com/en/integrations/colmedica/) - CRM ### Capsule CRM Capsule CRM is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Capsule CRM integration](https://www.getarbol.com/en/integrations/capsule-crm/) ## Other combinations - [Colmédica Dynamics 365](https://www.getarbol.com/en/integrations/colmedica/dynamics-365/) - [Colmédica Odoo](https://www.getarbol.com/en/integrations/colmedica/odoo/) - [Colmédica Zoho Bigin](https://www.getarbol.com/en/integrations/colmedica/zoho-bigin/) - [Nueva EPS Capsule CRM](https://www.getarbol.com/en/integrations/nueva-eps/capsule-crm/) - [EPS Sanitas Capsule CRM](https://www.getarbol.com/en/integrations/sanitas/capsule-crm/) - [EPS SURA Capsule CRM](https://www.getarbol.com/en/integrations/eps-sura/capsule-crm/) ## Questions Do we need to build on the Capsule CRM API? No. Arbol connects with Capsule CRM: your team turns it on from Arbol with your organization's account and approves what goes in. Do Colmédica or Capsule CRM endorse Arbol? No. Colmédica and Capsule CRM are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Colmédica and Capsule CRM do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Colmédica and Capsule CRM in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Colm%C3%A9dica%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: