--- title: "Serve Asmet Salud EPS members on WhatsApp | Arbol AI" description: "Arbol serves Asmet Salud EPS members on WhatsApp with your organization's number: orders and authorizations, appointments and reminders." url: https://www.getarbol.com/en/integrations/asmet-salud/whatsapp/ lang: en alternates: es: https://www.getarbol.com/integraciones/asmet-salud/whatsapp/ --- # WhatsApp for Asmet Salud EPS members. With Arbol, on your organization's number. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Asmet%20Salud%20EPS%20members%20and%20uses%20WhatsApp%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. The Asmet Salud EPS member writes on WhatsApp to your organization's number, at any hour. 2. The assistant asks for the Asmet Salud EPS order and authorization before offering a slot. 3. It books on your calendar and confirms the appointment on WhatsApp, with the instructions. 4. The day before, it sends a reminder; if they can't make it, it reschedules and offers the slot to the waiting list. ## What each one is - Health insurer (EPS) in the subsidized and contributory regimes ### Asmet Salud EPS Asmet Salud EPS S.A.S. is a health insurer (EPS) headquartered in Popayán. 95.6% of its members are in the subsidized regime, mostly in Cauca and Caquetá. Clinics work with Asmet Salud to handle authorizations and to submit invoices and supporting documents digitally. 1,557,674 members as of August 2026: 1,489,625 in the subsidized regime and 68,049 in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) Providers submit invoices and supporting documents through its digital filing portal, with guides based on Resolution 2275 of 2023. **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Asmet Salud EPS from there. [Asmet Salud EPS integration](https://www.getarbol.com/en/integrations/asmet-salud/) - Customer messaging ### WhatsApp WhatsApp Business is WhatsApp's (Meta) offering for companies, and it comes in two versions. The WhatsApp Business app is free and built for small businesses: a business profile, a product showcase and automated replies, with limited customization and integration. The WhatsApp Business Platform is for medium and large businesses: it gives API access to message customers at scale, connect other systems and send template messages, which are billed per message. Confirm appointments, send reminders and answer patient questions on the channel they already use. WhatsApp has more than 3 billion monthly users, according to Mark Zuckerberg on Meta's first-quarter 2025 earnings call. [Source: techcrunch.com (opens in a new tab)](https://techcrunch.com/2025/05/01/whatsapp-now-has-more-than-3-billion-users/) Meta publishes the WhatsApp Business Platform Cloud API, built on the Graph API, to send text, media, interactive and template messages and to receive incoming messages and delivery statuses by webhook. [WhatsApp integration](https://www.getarbol.com/en/integrations/whatsapp/) ## Other combinations - [Asmet Salud EPS Google Calendar](https://www.getarbol.com/en/integrations/asmet-salud/google-calendar/) - [Asmet Salud EPS Microsoft Outlook](https://www.getarbol.com/en/integrations/asmet-salud/microsoft-outlook/) - [Asmet Salud EPS Calendly](https://www.getarbol.com/en/integrations/asmet-salud/calendly/) - [Nueva EPS WhatsApp](https://www.getarbol.com/en/integrations/nueva-eps/whatsapp/) - [EPS Sanitas WhatsApp](https://www.getarbol.com/en/integrations/sanitas/whatsapp/) - [EPS SURA WhatsApp](https://www.getarbol.com/en/integrations/eps-sura/whatsapp/) ## Questions Does the Asmet Salud EPS member need to download anything? No. They message on WhatsApp like any contact; the assistant answers in your organization's name and says it is its virtual assistant. Do Asmet Salud EPS or WhatsApp endorse Arbol? No. Asmet Salud EPS and WhatsApp are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Asmet Salud EPS and WhatsApp do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Asmet Salud EPS and WhatsApp in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Asmet%20Salud%20EPS%20members%20and%20uses%20WhatsApp%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: