--- title: "Connect Aliansalud EPS and Capsule CRM | Arbol AI" description: "Arbol serves Aliansalud EPS members and adds every patient to Capsule CRM as a contact, with the conversation. By phone and WhatsApp, at any hour." url: https://www.getarbol.com/en/integrations/aliansalud/capsule-crm/ lang: en alternates: es: https://www.getarbol.com/integraciones/aliansalud/capsule-crm/ --- # Connect Aliansalud EPS and Capsule CRM. Every patient and case in your CRM, with Arbol. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Aliansalud%20EPS%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) ## How it works 1. A Aliansalud EPS member writes to or calls your organization. 2. Arbol answers and asks for the Aliansalud EPS order and authorization before offering a slot. 3. They land in Capsule CRM as a contact, with the conversation and the status of their case. 4. Your team follows every case from Capsule CRM, with no manual copying. ## What each one is - Health insurer (EPS) in the contributory regime ### Aliansalud EPS Aliansalud Entidad Promotora de Salud S.A. (Aliansalud EPS) is a health insurer (EPS) in the contributory regime. It operates in Bogotá. Clinics in Bogotá work with Aliansalud to verify member eligibility, handle authorizations and bill for the care they give its members. 250,234 members as of August 2026, all in the contributory regime. [Source: minsalud.gov.co (opens in a new tab)](https://www.minsalud.gov.co/Proteccion-Social/Paginas/cifras-aseguramiento-salud.aspx) **Arbol API.** Arbol already has an API for the EPS: your tech team connects your systems to Aliansalud EPS from there. [Aliansalud EPS integration](https://www.getarbol.com/en/integrations/aliansalud/) - CRM ### Capsule CRM Capsule CRM is a CRM tool. A clinic uses it to track its patients, their cases and every follow-up. [Capsule CRM integration](https://www.getarbol.com/en/integrations/capsule-crm/) ## Other combinations - [Aliansalud EPS Dynamics 365](https://www.getarbol.com/en/integrations/aliansalud/dynamics-365/) - [Aliansalud EPS Odoo](https://www.getarbol.com/en/integrations/aliansalud/odoo/) - [Aliansalud EPS Zoho Bigin](https://www.getarbol.com/en/integrations/aliansalud/zoho-bigin/) - [Nueva EPS Capsule CRM](https://www.getarbol.com/en/integrations/nueva-eps/capsule-crm/) - [EPS Sanitas Capsule CRM](https://www.getarbol.com/en/integrations/sanitas/capsule-crm/) - [EPS SURA Capsule CRM](https://www.getarbol.com/en/integrations/eps-sura/capsule-crm/) ## Questions Do we need to build on the Capsule CRM API? No. Arbol connects with Capsule CRM: your team turns it on from Arbol with your organization's account and approves what goes in. Do Aliansalud EPS or Capsule CRM endorse Arbol? No. Aliansalud EPS and Capsule CRM are trademarks of their owners and do not sponsor or endorse Arbol. Arbol works on your organization's side, with the accounts and processes you already have with each. What happens to patient data? They are health data, sensitive under Colombia's Law 1581 of 2012: processed for a stated purpose, with the patient's authorization and with encryption and isolation per organization. Every conversation is recorded and exportable. Trademarks and logos belong to their owners. Aliansalud EPS and Capsule CRM do not sponsor or endorse Arbol. [All integrations](https://www.getarbol.com/en/integrations/) · [Arbol's API](https://www.getarbol.com/developers/) ## Let's look at Aliansalud EPS and Capsule CRM in your operation. A 30-minute demo with your team: how you work today, what we connect first and how long it takes. You leave with a written proposal. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20my%20organization%20serves%20Aliansalud%20EPS%20members%20and%20uses%20Capsule%20CRM%3B%20I%20would%20like%20to%20see%20how%20they%20connect%20to%20Arbol.) --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: