---
title: "Patient contact on every channel: calls, texts and chat | Arbol AI"
description: "Arbol AI answers and reaches your patients by phone, text, WhatsApp, email and web chat, 24/7: it books visits, answers the usual questions and sends…"
url: https://www.getarbol.com/en/contactability/
lang: en
alternates:
es: https://www.getarbol.com/contactabilidad/
---
# Every message, answered. On the channel it came in.
Arbol answers your patients by phone, text, WhatsApp, email and your website chat, around the clock: it books appointments, answers the usual questions, sends payment links and estimates, and logs it all in your systems.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo)
Trusted by
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[**+777** integrations](https://www.getarbol.com/en/integrations/)
## A conversation can end in many things.
Not just an appointment. Arbol handles whatever each patient came for, on the channel they chose.
### Answers the usual questions.
Web chat · 7:42 p.m. Example
1. **Patient** Do you take my insurance? And are you open Saturday?
2. **Northside Health** Yes, we’re in network with your plan. On Saturday the North office is open 7:00 a.m. to noon.
Answered in 2 seconds, with the information your team approved
### Books in the system you already use.
Text · 11:48 p.m. Example
1. **Patient** Any pediatrics openings this week? It’s for Tommy.
2. **Northside Health** Thursday the 2nd at 7:30 a.m. with Dr. Parker. Want me to book it?
3. **Patient** Yes, please.
Booked in your schedule · Thursday the 2nd, 7:30 a.m.
### Sends the payment link without leaving the chat.
Text · 9:10 a.m. Example
1. **Patient** Can you send me the link to pay for my visit?
2. **Northside Health** Of course, Laura. Here’s the payment link for your visit on Friday.
Payment link sent in the same conversation
### Quotes with your prices.
Email · 10:02 a.m. Example
1. **Patient** I’d like an estimate for pre-employment physicals for 12 people.
2. **Northside Health** Here’s the estimate, with each exam listed and the locations where they’re done.
Estimate sent, with your organization’s prices
### Calls, reminds and confirms.
Call · 6:00 p.m. Example
1. **Northside Health** Hi George, this is Northside Health calling to remind you about your checkup tomorrow at 8:30 a.m.
2. **Patient** Yes, I’ll be there.
Confirmed · recorded and transcribed
Your team leaves at 6:00 p.m.
## The messages don’t.
1. 10:47 p.m. "Do you open at 6 or 7 tomorrow?" **Answered**
2. 11:12 p.m. "I lost the order for my blood work" **Order resent**
3. 11:38 p.m. "Is there a pediatrician tomorrow for my son’s checkup?" **Appointment booked**
4. 12:05 a.m. "Can I change my mom’s appointment? We can’t make it" **Moved to Friday**
5. 12:41 a.m. "How much is a pregnancy ultrasound?" **Estimate sent**
6. 1:26 a.m. "Can I get a doctor’s note for work?" **Answered**
7. 2:09 a.m. "I don’t understand my test result" **Handed to a person**
8. 3:14 a.m. "Do I need to fast for tomorrow’s labs?" **Answered**
9. 4:02 a.m. "Send me the link to pay my copay" **Payment link sent**
10. 5:20 a.m. "Yes, I confirm my 7:30 appointment" **Appointment confirmed**
Arbol answers all night, with the information your team approves.
At 7:00 a.m., your team walks in with everything answered.
## It connects to what you already use.
Your EHR, your calendar, your phone and texts, your email and your payments. No migrations.
-  EHR
-  Messaging
-  EHR
- Gmail
-  EHR
- Instagram
-  EHR
- Google Calendar
-  Payments
- Outlook
-  Payments
- Messenger
- Calendly
- Google Meet
-  Automation
- Teams
- Google Sheets
- Telegram
-  CRM
-  Video
-  Email marketing
-  Work
- **+777** integrations
## Front desk stops answering the same question all day.
Hours, locations, insurance and prices: Arbol answers with the information your team approves, on every channel at once.
## Nurses stop dialing patient after patient.
Arbol calls and texts every patient in the program, with the attempts and hours you set, and only hands nursing the ones who ask to talk to a person.
## Billing collects, quotes, and has proof of every contact.
Payment links and estimates in the same conversation, and every message and call logged, recorded and transcribed.
And if your organization turns on Arbol governance, the same channels help you
## Care.
Governance finds what each patient’s care is missing, alerts nursing and the physicians, and contactability reaches the patient on the channel they answer.
1. George M., 67 · diabetes Example
Eight months without a creatinine test, and the program calls for one every six.
Offered the test by text · booked Thursday at 7:00 a.m.
2. Rose T., 72 · hypertension Example
Her follow-up was booked with primary care; the program calls for cardiology.
Site coordinator alerted · rebooked before Friday
3. Sarah L., 9 · order from Dr. Parker Example
The test on the order doesn’t match the one the program’s guideline calls for.
Physician alerted before the order went out
Governance is a separate product, switched on when you need it. Your team decides what it reviews, who it alerts and what Arbol tells patients.
## Let’s look at your channels in Arbol.
A 30-minute demo with our team: your channels, your most common questions, your billing and your systems.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Or talk to our team](https://www.getarbol.com/en/contact/)
Built to **HIPAA** standards · A signed BAA before any patient data
- WhatsApp
- Calls and texts
- Email
- Web chat
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**Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation.
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