---
title: "AI for IPS in Colombia: calls, WhatsApp and booking | Arbol AI"
description: "Arbol answers calls, WhatsApp, texts and email for your IPS 24/7: it books and confirms appointments, runs preventive outreach and connects to your EHR."
url: https://www.getarbol.com/en/colombia/ips/
lang: en
alternates:
es-CO: https://www.getarbol.com/colombia/ips/
---
# AI for IPS, Colombia's care providers. No patient left unanswered.
Calls, WhatsApp, texts and email: Arbol answers, books appointments and brings your patients back, at any hour.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%20run%20an%20IPS%20in%20Colombia%20and%20would%20like%20to%20know%20what%20Arbol%20does.)
7:12 p.m. · front desk closed · example “I need a primary care appointment.” **Arbol** “Thursday at 9:40 a.m. Should I book it?” Booked
Trusted by
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[**+777** integrations](https://www.getarbol.com/en/integrations/)
## What your IPS needs, solved.
1. ### No missed calls.
It answers them all at once, even at night and on holidays.
2. ### Fewer no-shows.
It confirms every appointment and sends reminders by WhatsApp or text.
3. ### Preventive outreach, on track.
It calls and messages each patient who is due for a checkup.
4. ### Evidence for quality and audits.
Every contact logged with its time and outcome, no manual reporting.
On the channel each patient prefers, with memory across channels
- **Calls** Answers and calls out
- **WhatsApp** Books and confirms
- **Text** Sends reminders
- **Email** Receives orders and sends results
- **Web chat** Answers on your website
Helps you comply with
- **Timely appointments** Resolución 256 de 2016
- **Preventive outreach** Resolución 3280 de 2018
- [**Wait times (MGTE)** Resolución 2117 de 2025](https://www.getarbol.com/mgte/)
- [**Personal data** Ley 1581 de 2012](https://www.getarbol.com/legal/trust/)
## How it works at your IPS.
Example patients, sites, times and figures.
### Your appointment line, answered.
Calls, WhatsApp, texts and email, answered in your IPS's name.
[See patient contact](https://www.getarbol.com/en/contactability/)
### Your care programs, up to date.
Outreach campaigns for patients with hypertension, pregnant patients or anyone overdue for a Pap test.
[See governance](https://www.getarbol.com/en/governance/)
### All your sites, on one schedule.
It confirms, reschedules and offers every slot that opens up to the waiting list.
[See the Agenda](https://www.getarbol.com/en/agenda/)
### Ask Arbi how your IPS is doing.
Your team's agent: it answers in the browser, by email or on WhatsApp, and prepares the report.
[Meet Arbi](https://www.getarbol.com/en/ai/)
More services for your IPS
- [**Proyecto crónico** Hypertension, diabetes and kidney risk.](https://www.getarbol.com/en/chronic-care/)
- [**Proyecto bebé** Brings pregnant patients into care before week 10.](https://www.getarbol.com/proyecto-bebe/)
- [**MGTE compliance** Wait times, measured and traceable.](https://www.getarbol.com/mgte/)
- [**WhatsApp and calls** Answers in seconds and keeps a record.](https://www.getarbol.com/en/contactability/)
[**An IPS network, or something custom-built?** Governance of capitation and PGP (prospective global payment) contracts, custom integrations and an API. We design it with your team. See Enterprise](https://www.getarbol.com/en/enterprise/)
## How it starts and how you pay.
- 24/7
answers calls, WhatsApp, texts and email
- 7 days
on average, to get started
- 777+
integrations included
Billed per minute of conversation and, depending on volume, a fixed monthly charge.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [See pricing](https://www.getarbol.com/en/pricing/)
## Connects to what your IPS already uses.
EHR, EPS (Colombia's health insurers), payments and messaging: more than 777 integrations, included.
**In under a day** Depending on the case, some IPS are integrated that fast, with no data migration.
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[See the 777+ integrations](https://www.getarbol.com/en/integrations/)
## Questions IPS ask
What exactly does my IPS buy?
One service in four parts: the assistant that answers and messages your patients by phone, WhatsApp, text, email and web chat; your team's console; Arbi; and, if you need it, Agenda by Arbol.
Does it replace my call center?
No. It answers what gets lost today and the routine requests, and hands off to a person anything that needs one.
Does it work with my EHR and my scheduling system?
Yes, with the ones you already use and with no data migration. Integrations are included and, depending on the case, some IPS are integrated in under a day.
Does it work for a network with several sites?
Yes. Each site has its own schedule and reports, in a single account. For large networks, governance of capitation and PGP contracts is designed to fit.
Does it give medical advice?
No. At any warning sign, it directs the patient to the emergency room following your team's protocol and hands over to a person. That limit cannot be switched off.
How does it protect my patients' data?
As sensitive data (Ley 1581 de 2012), with consent and only for their care. Patients know they are talking to an AI (Circular 002 de 2024 of the SIC, Colombia's data protection authority).
## Your IPS, covered from day one.
30 minutes with our team, built around your IPS's cases.
[Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Or message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%20run%20an%20IPS%20in%20Colombia%20and%20would%20like%20to%20know%20what%20Arbol%20does.)
Made in Colombia, with physicians and nurses on the team.
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**Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation.
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