--- title: "Veronica Tobon — Medical Advisor, Clínica Sierra Vista | Arbol AI" description: "Medical Advisor at Clínica Sierra Vista. Brings the day-to-day of clinical care into the editorial line: what a guideline looks like on the…" url: https://www.getarbol.com/en/blog/authors/veronica-tobon/ lang: en --- # Veronica Tobon Medical Advisor, Clínica Sierra Vista · Bogotá, Colombia Medical Advisor at Clínica Sierra Vista. Brings the day-to-day of clinical care into the editorial line: what a guideline looks like on the floor of a clinic, and where the front office either protects that care — or quietly undoes it. - Their articles 15 articles - Writes about [Practice operations](https://www.getarbol.com/en/blog/category/practice-operations/) [Cardiology](https://www.getarbol.com/en/blog/category/cardiology/) [Access](https://www.getarbol.com/en/blog/category/access/) [Pediatrics](https://www.getarbol.com/en/blog/category/pediatrics/) - Markets [United States](https://www.getarbol.com/en/blog/market/united-states/) [Canada](https://www.getarbol.com/en/blog/market/canada/) [United Kingdom](https://www.getarbol.com/en/blog/market/united-kingdom/) [Australia](https://www.getarbol.com/en/blog/market/australia/) [LinkedIn](https://www.linkedin.com/in/veronica-tobon-4732a0424) ## 15 articles 1. Aug 7, 2026 United Kingdom Cardiology ### [Missed Blood Pressure Rechecks: The UK's Hypertension Follow-Up Gap](https://www.getarbol.com/en/blog/hypertension-follow-up-private-gp-uk/) Around 30% of people on a UK GP's hypertension register aren't managed to NICE's target, and recall keeps slipping in private and mixed-list practices. 10 min read 2. Aug 6, 2026 Australia Pediatrics ### [Australia's Immunisation Gap Is a Recall Problem, Not Refusal](https://www.getarbol.com/en/blog/immunisation-catchup-australia/) AIR data shows Australian children slipping behind schedule while practices still rely on manual recall — here is how automated follow-up closes the gap. 10 min read 3. Aug 4, 2026 English-speaking markets Mental health ### [Telehealth Mental Health Demand Across English-Speaking Markets](https://www.getarbol.com/en/blog/telehealth-mental-health-anglo/) Telehealth demand for mental health care is climbing across Australia, Canada, the UK, New Zealand and the US, and intake often can't keep pace with it. 11 min read 4. Aug 3, 2026 Canada Cardiology ### [The Hypertension Recall Gap in Canadian Family Practice](https://www.getarbol.com/en/blog/hypertension-follow-up-canada/) Only half of Canadians with hypertension are treated and controlled, and Statistics Canada data show the shortfall sits mostly in follow-up, not diagnosis. 9 min read 5. Jul 25, 2026 United States Ophthalmology & endocrinology ### [Diabetic Eye Exam Recall: Closing the Annual Screening Gap](https://www.getarbol.com/en/blog/diabetic-eye-exam-recall-us/) Only 64.8% of US adults with diabetes report an annual eye exam, short of the federal target — why the exam lapses, and what a recall protocol actually fixes. 7 min read 6. Jul 17, 2026 United States Practice operations ### [Referral leakage: when specialty care is ordered but never booked](https://www.getarbol.com/en/blog/referral-leakage-specialty/) A referral that never becomes an appointment is silent care and revenue loss. How US specialty operators close the order-to-book gap. 9 min read 7. Jul 8, 2026 United States Practice operations ### [Closing AWV gaps without nagging patients](https://www.getarbol.com/en/blog/awv-gap-closure-without-nagging/) US Medicare Annual Wellness Visit gaps close with eligibility work and measured outreach—not more nagging. A practice playbook for consent-aware AWV follow-up. 11 min read 8. Jul 6, 2026 Canada Technology ### [Voice AI scheduling for Canadian clinics](https://www.getarbol.com/en/blog/voice-ai-scheduling-ca/) Voice AI scheduling for Canadian clinics: bounded booking policy, PIPEDA/CASL framing, and why the phone still carries load when online booking lags. 14 min read 9. Jun 26, 2026 Canada Practice operations ### [Virtual care access in Ontario: what OHIP actually covers](https://www.getarbol.com/en/blog/virtual-care-access-ontario/) Ontario OHIP funds video and phone visits under Comprehensive vs Limited rules — access still fails if booking and confirmation paths break. 9 min read 10. Jun 24, 2026 Australia General practice ### [Skin checks in Australian general practice: what Medicare covers](https://www.getarbol.com/en/blog/skin-checks-general-practice-australia/) Australia has the world's highest melanoma rate, and skin checks start with the GP, not a dermatologist. What Medicare funds, and what recall catches. 10 min read 11. Jun 6, 2026 United Kingdom Access ### [Access recovery: contact loops practices still control](https://www.getarbol.com/en/blog/nhs-access-recovery-contact/) UK GP practices cannot rewrite the whole NHS, but they can still own contact loops—callbacks, online triage handoffs, and booked next steps that recover access locally. 12 min read 12. Jun 5, 2026 United Kingdom Practice operations ### [Winter pressures on GP practices in England: what breaks first](https://www.getarbol.com/en/blog/winter-pressures-gp-england/) NHS winter letters, BMA workforce strain and May 2026 appointment books show the same pattern: demand rises, phones saturate, DNA waste capacity. What practices can control. 9 min read 13. Jun 5, 2026 United States Access ### [Primary-care no-shows: a practical playbook](https://www.getarbol.com/en/blog/no-show-primary-care-playbook-us/) A US primary-care playbook for no-shows: what trials actually moved rates, how to target outreach, and which metrics prove the slot was protected. 12 min read 14. Apr 24, 2026 United States Primary care ### [PHQ-9 screening in US primary care: flow and follow-up](https://www.getarbol.com/en/blog/depression-screening-primary-care-us/) USPSTF gives depression screening a B grade for adults — the operational gap is what happens after a positive PHQ-9. Build the follow-up path before you scale. 10 min read 15. Jan 30, 2026 Canada Health system data ### [Canada's priority wait times are not clinic phone access](https://www.getarbol.com/en/blog/provincial-wait-times-canada/) CIHI's 2025 report shows more priority surgeries than 2019 and longer MRI waits. Those benchmarks do not measure whether a clinic answered the phone. 9 min read ## Let’s look at your population in Arbol. A 30-minute video call with our team, using your cases: your contract, your patients and your channels. You leave with a first read of your population, your contract and your utilization rates. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%27d%20like%20to%20learn%20more%20about%20Arbol%20for%20my%20organization.) [**Colombia**](https://www.getarbol.com/en/colombia/), in operation · Built for Latin America --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: