--- title: "Tomas Giraldo — CEO & Co-Founder, Arbol | Arbol AI" description: "CEO & Co-Founder of Arbol. Builds AI agents so healthcare providers can govern the patient relationship — who gets contacted, when, on…" url: https://www.getarbol.com/en/blog/authors/tomas-giraldo/ lang: en --- # Tomas Giraldo CEO & Co-Founder, Arbol · Colombia CEO & Co-Founder of Arbol. Builds AI agents so healthcare providers can govern the patient relationship — who gets contacted, when, on which channel, and how often — instead of leaving it to whoever happens to call first. - Their articles 13 articles - Writes about [Practice operations](https://www.getarbol.com/en/blog/category/practice-operations/) [Dentistry](https://www.getarbol.com/en/blog/category/dentistry/) [Mental health](https://www.getarbol.com/en/blog/category/mental-health/) [Chronic care / geriatrics](https://www.getarbol.com/en/blog/category/chronic-care-geriatrics/) - Markets [United States](https://www.getarbol.com/en/blog/market/united-states/) [Canada](https://www.getarbol.com/en/blog/market/canada/) [United Kingdom](https://www.getarbol.com/en/blog/market/united-kingdom/) [Australia](https://www.getarbol.com/en/blog/market/australia/) [LinkedIn](https://www.linkedin.com/in/tomasgcb/) ## 13 articles 1. Aug 6, 2026 New Zealand Mental health ### [Telehealth Mental Health Demand in New Zealand Outpaces Intake](https://www.getarbol.com/en/blog/telehealth-mental-health-nz/) Referrals to New Zealand's mental health services rose again in 2024/25, but the wait to reach telehealth support runs longer than many people stay on hold. 11 min read 2. Aug 5, 2026 Canada Dentistry ### [The Six-Month Recall Gap Draining Private Dental Practices in Canada](https://www.getarbol.com/en/blog/dental-recall-private-canada/) Canadian patients with private dental insurance who miss their six-month recall rarely rebook themselves — what that costs a practice, and how to close it. 10 min read 3. Aug 4, 2026 United Kingdom Dentistry ### [The Six-Month Recall Gap Draining UK Private Dental Practices](https://www.getarbol.com/en/blog/private-dental-recall-uk/) UK private and plan dental patients who miss their six-month recall rarely rebook themselves — what that quiet drop-off costs a practice, and how to close it. 10 min read 4. Jul 25, 2026 United States Chronic care / geriatrics ### [Chronic Care Management: hitting the monthly cadence every time](https://www.getarbol.com/en/blog/ccm-outreach-cadence-us/) Medicare pays for CCM when clinical staff log 20+ minutes of monthly care coordination. Here is how practices sustain that cadence for every patient. 12 min read 5. Jul 25, 2026 United States Practice operations ### [Urgent care walk-in vs. scheduled access with overflow handling](https://www.getarbol.com/en/blog/urgent-care-walkin-vs-scheduled-line-us/) Urgent care visits keep growing, but a scheduled line with overflow handling protects continuity. An honest compare, with a clear verdict for US practices. 10 min read 6. Jul 23, 2026 Canada Practice operations ### [After-hours AI for Canadian clinics: an operational case](https://www.getarbol.com/en/blog/after-hours-ai-clinic-canada/) CIHI shows weak Canadian after-hours primary-care arrangements. The operational case for an after-hours AI agent on the clinic phone. 9 min read 7. Jun 30, 2026 United Kingdom Channels ### [SMS vs messaging apps in UK clinics: verdict](https://www.getarbol.com/en/blog/whatsapp-vs-sms-uk-clinics/) UK clinics are usually SMS-first for operational outreach. Compare SMS, NHS App messaging, and consumer messaging apps—and take a verdict that does not treat WhatsApp as the default. 10 min read 8. Jun 24, 2026 English-speaking markets Practice operations ### [Region study: outreach governance across Anglo markets](https://www.getarbol.com/en/blog/anglo-outreach-governance/) A region study of outreach governance in US, AU, GB and CA clinics: shared pattern, non-comparable national figures, and a policy stack you can actually run. 18 min read 9. Jun 19, 2026 United States Practice operations ### [Weekend overflow without burning the front desk](https://www.getarbol.com/en/blog/weekend-overflow-without-burnout-us/) Weekend phone demand drains Monday capacity. A US practice playbook for covering overflow without burning the front desk or inventing a 24/7 hire. 11 min read 10. Jun 13, 2026 Australia Operations ### [Locum nights vs a voice layer: cost of coverage](https://www.getarbol.com/en/blog/locum-vs-voice-layer-au/) Locum nights cover clinical gaps; a voice layer covers intake load. Compare operational burden for Australian clinics—without pretending they are the same job. 11 min read 11. May 27, 2026 United States Pediatrics ### [Why pediatric practices now face two 2026 vaccine schedules](https://www.getarbol.com/en/blog/pediatric-vaccination-schedule-2026/) HHS cut the federal schedule to 11 universal vaccines while the AAP's rival 2026 schedule keeps 18 as routine, complicating catch-up and reminders. 10 min read 12. May 15, 2026 United States Practice operations ### [Front desk overflow: an AI voice layer that keeps your staff](https://www.getarbol.com/en/blog/front-desk-overflow-ai-layer/) US practices lose capacity when the phone outruns the desk. An AI voice layer absorbs overflow without replacing the people who still own the lobby. 11 min read 13. Mar 13, 2026 Australia Practice operations ### [Flu season GP Australia: reminders and agenda before the peak](https://www.getarbol.com/en/blog/influenza-season-gp-australia/) NNDSS logged tens of thousands of flu notifications in 2026. How Australian practices protect booking, recalls and after-hours access before the winter peak. 11 min read ## Let’s look at your population in Arbol. A 30-minute video call with our team, using your cases: your contract, your patients and your channels. You leave with a first read of your population, your contract and your utilization rates. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%27d%20like%20to%20learn%20more%20about%20Arbol%20for%20my%20organization.) [**Colombia**](https://www.getarbol.com/en/colombia/), in operation · Built for Latin America --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: