--- title: "Samuel Giraldo — Product Manager, Arbol | Arbol AI" description: "Product Manager at Arbol, based in New York. Turns what clinics need on the floor into product decisions — prioritization, scope and the…" url: https://www.getarbol.com/en/blog/authors/samuel-giraldo/ lang: en --- # Samuel Giraldo Product Manager, Arbol · New York, United States Product Manager at Arbol, based in New York. Turns what clinics need on the floor into product decisions — prioritization, scope and the trade-offs between a feature that looks good in a deck and one that survives a Monday morning rush. - Their articles 17 articles - Writes about [Practice operations](https://www.getarbol.com/en/blog/category/practice-operations/) [Regulation](https://www.getarbol.com/en/blog/category/regulation/) [Access](https://www.getarbol.com/en/blog/category/access/) [Dentistry](https://www.getarbol.com/en/blog/category/dentistry/) - Markets [United States](https://www.getarbol.com/en/blog/market/united-states/) [Canada](https://www.getarbol.com/en/blog/market/canada/) [Australia](https://www.getarbol.com/en/blog/market/australia/) [Ireland](https://www.getarbol.com/en/blog/market/ireland/) [LinkedIn](https://www.linkedin.com/in/samuel-giraldo-concha/) ## 17 articles 1. Aug 6, 2026 Ireland Regulation ### [GMS Medical Card vs Private GP Visit in Ireland: An Honest Comparison](https://www.getarbol.com/en/blog/gms-vs-private-gp-ireland/) A fair look at how the GMS medical card and paying privately actually compare on cost, eligibility and access for GP care in Ireland right now. 10 min read 2. Aug 5, 2026 New Zealand Dentistry ### [The Recall Gap Draining New Zealand's Private Dental Practices](https://www.getarbol.com/en/blog/dental-recall-private-nz/) Private dental patients in New Zealand who miss their recall rarely rebook themselves — what that silent drop-off costs a practice, and how to close it. 10 min read 3. Aug 4, 2026 Canada Practice operations ### [Canada's Family Doctor Shortage: What the Numbers Show](https://www.getarbol.com/en/blog/family-doctor-shortage-canada/) Nearly 6 million Canadians have no family doctor, and CIHI data show the gap widening fast — here is what that means for every clinic's booking line. 9 min read 4. Aug 4, 2026 Ireland Dentistry ### [Ireland's Dental Scheme Strain and the Practice Recall Gap](https://www.getarbol.com/en/blog/dental-recall-new-scheme-ireland/) Ireland's public dental scheme has lost half its contracted dentists in a decade, and the resulting overflow makes consistent recall harder for every practice. 8 min read 5. Aug 3, 2026 United Kingdom Practice operations ### [The NHS GP Access Crisis: What the Numbers Actually Show](https://www.getarbol.com/en/blog/nhs-gp-access-crisis-uk/) NHS satisfaction with GPs is rising, but the workforce arithmetic behind the 8am phone rush hasn't changed — and here's what that means for your line. 9 min read 6. Jul 27, 2026 United States Practice operations ### [Flu, RSV, and COVID Peak Together. Is Your Front Desk Ready?](https://www.getarbol.com/en/blog/fall-respiratory-season-capacity-us/) CDC's own season outlook shows flu, RSV, and COVID converge into one hospitalization peak every winter — the planning window closes before phones start ringing. 10 min read 7. Jul 27, 2026 United States Cardiology ### [What a Post-Discharge Hypertension Follow-Up Call Should Cover](https://www.getarbol.com/en/blog/post-discharge-hypertension-followup-us/) Only 22.5% of US adults with hypertension have their blood pressure controlled. Here's the first-week follow-up protocol that actually lowers readmission risk. 8 min read 8. Jul 3, 2026 Australia Practice operations ### [The reminder stack that works for Australian GP clinics](https://www.getarbol.com/en/blog/reminder-stack-gp-australia/) SMS alone does not fix DNAs in Australian general practice. A reminder stack — SMS, voice, and portal — recovers slots when each channel has a job and an owner. 9 min read 9. Jul 2, 2026 Australia Access ### [Winter surge slots without hiring panic](https://www.getarbol.com/en/blog/winter-surge-slots-without-hiring-au/) Winter surge fills Australian GP books before clinics can hire. Protect slots with confirmation, intake triage, and recovery paths—without panic recruitment. 11 min read 10. Jul 1, 2026 United States Access ### [Specialty booking handoff: where referrals die](https://www.getarbol.com/en/blog/specialty-booking-handoff-us/) Specialty referrals die in the booking handoff—not in the exam room. Make order-to-book visible, own the contact loop, and stop silent leakage. 12 min read 11. Jun 7, 2026 Canada Access ### [Clinic no-shows in Canada: a sober playbook](https://www.getarbol.com/en/blog/no-show-clinic-canada/) A practical Canadian clinic guide to measuring no-shows, designing reminders and fees without theatre, and closing the phone gap that creates empty chairs. 14 min read 12. May 13, 2026 United States Regulation ### [TCPA Consent for Appointment Reminders: What Actually Changed](https://www.getarbol.com/en/blog/tcpa-appointment-reminders-compliance/) The FCC's TCPA consent rules for reminder calls and texts are still shifting. Here is what your practice's intake process needs to get right now. 10 min read 13. May 8, 2026 Australia Practice operations ### [Telehealth vs in-person GP in Australia: an honest verdict](https://www.getarbol.com/en/blog/telehealth-vs-in-person-gp-au/) Australian Medicare telehealth still hinges on an established relationship for many items. Here is when video or phone wins — and when the consulting room must. 10 min read 14. Mar 20, 2026 Canada Practice operations ### [Phone overflow is eating Canadian clinic capacity](https://www.getarbol.com/en/blog/clinic-phone-overflow-canada/) CIHI and CMAJ show Canadians struggle to reach primary care by phone. Overflow is not a soft inconvenience — it is lost capacity your clinic already paid for. 12 min read 15. Feb 27, 2026 English-speaking markets Practice operations ### [After-hours access in Anglo markets: what compares](https://www.getarbol.com/en/blog/after-hours-access-anglo/) US phone priorities, Australian helpline volume, NHS books and Canadian surgical waits all get called access — different clocks, not a ranking. 13 min read 16. Feb 6, 2026 United States Regulation ### [HIPAA Voice Appointment Reminders: What Yes and No](https://www.getarbol.com/en/blog/hipaa-voice-appointment-reminders/) HHS treats appointment reminders as treatment under HIPAA—no authorization required—but voicemail limits and confidential-communication requests still apply. 12 min read 17. Jan 9, 2026 United States Practice operations ### [After-hours calls are an invisible cost for US practices](https://www.getarbol.com/en/blog/after-hours-calls-practice-cost/) Evening and weekend phone demand rarely hits a dashboard. CMS access rules and MGMA polls show why that silent gap still taxes next week's schedule. 11 min read ## Let’s look at your population in Arbol. A 30-minute video call with our team, using your cases: your contract, your patients and your channels. You leave with a first read of your population, your contract and your utilization rates. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%27d%20like%20to%20learn%20more%20about%20Arbol%20for%20my%20organization.) [**Colombia**](https://www.getarbol.com/en/colombia/), in operation · Built for Latin America --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: