--- title: "Norbelys Chirinos — Founder · Product | Arbol AI" description: "Founder and product builder. Obsessed with turning messy healthcare workflows into products people actually want to use — the kind that…" url: https://www.getarbol.com/en/blog/authors/norbelys-chirinos/ lang: en --- # Norbelys Chirinos Founder · Product · Latin America Founder and product builder. Obsessed with turning messy healthcare workflows into products people actually want to use — the kind that create leverage for clinics without asking them to become a software company. - Their articles 12 articles - Writes about [Mental health](https://www.getarbol.com/en/blog/category/mental-health/) [Practice operations](https://www.getarbol.com/en/blog/category/practice-operations/) [Access](https://www.getarbol.com/en/blog/category/access/) [Regulation](https://www.getarbol.com/en/blog/category/regulation/) - Markets [Australia](https://www.getarbol.com/en/blog/market/australia/) [United Kingdom](https://www.getarbol.com/en/blog/market/united-kingdom/) [United States](https://www.getarbol.com/en/blog/market/united-states/) [Canada](https://www.getarbol.com/en/blog/market/canada/) [LinkedIn](https://www.linkedin.com/in/norbelys-chirinos-escobar-13378369/) ## 12 articles 1. Aug 7, 2026 Australia Mental health ### [Telehealth Mental Health Demand in Australia Is Outpacing Intake](https://www.getarbol.com/en/blog/telehealth-mental-health-australia/) Telehealth use for psychology and psychiatry has climbed for years in Australia, and many clinics still can't answer the first call fast enough to capture it. 10 min read 2. Aug 4, 2026 Canada Mental health ### [Telehealth demand for mental health care is rising in Canada](https://www.getarbol.com/en/blog/telehealth-mental-health-canada/) More Canadians want virtual mental health appointments than ever, but many still can't get an intake call answered fast enough to book one. 9 min read 3. Aug 3, 2026 United Kingdom Mental health ### [NHS Mental Health Waiting Lists: What the Data Actually Shows](https://www.getarbol.com/en/blog/mental-health-waiting-lists-uk/) NHS mental health waiting lists have passed 1.7 million people, and private practices absorbing the overflow can't afford to miss an intake call. 10 min read 4. Jul 5, 2026 United Kingdom Access ### [Winter pressure: proactive contact without chaos](https://www.getarbol.com/en/blog/winter-pressure-contact-ops/) Winter will stress UK GP and urgent-care systems again. Build proactive contact—flu cohorts, high-risk reviews, DNA recovery—without turning outreach into Monday morning chaos. 11 min read 5. Jun 26, 2026 United States Access ### [Self-schedule links vs staffed line: verdict for US practices](https://www.getarbol.com/en/blog/self-schedule-vs-staffed-line-us/) Self-schedule links and staffed phone lines serve different US booking jobs. An honest compare with a clear ops verdict—not a portal fairy tale. 11 min read 6. Jun 21, 2026 Australia Practice operations ### [Designing a hybrid consult day in AU general practice](https://www.getarbol.com/en/blog/hybrid-consult-day-design-au/) Hybrid GP days mix face-to-face and telehealth under Australian MBS rules. Design around eligibility, rooming, and contact—not around a video habit. 11 min read 7. Jun 12, 2026 Australia Mental health ### [Mental health treatment plans in Australian GP: slots and follow-up](https://www.getarbol.com/en/blog/mental-health-treatment-plan-gp/) A Mental Health Treatment Plan unlocks Better Access under Australian Medicare — if you book the plan visit, track reviews, and recover follow-ups. 10 min read 8. Jun 10, 2026 Australia Regulation ### [Bulk billing incentives: what actually changed for GP access](https://www.getarbol.com/en/blog/bulk-billing-access-general-practice/) Australia rebuilt its bulk billing incentive in 2025. Two real, non-comparable figures now describe GP access, and mixed billing got a sharper trade-off. 9 min read 9. May 20, 2026 United States Primary care ### [GLP-1 coverage in 2026: what it means for primary care](https://www.getarbol.com/en/blog/glp1-coverage-primary-care/) Medicare, Medicaid and employer plans now cover GLP-1 drugs under different rules and timelines. Here is what that patchwork means for your practice. 9 min read 10. Apr 3, 2026 United States Practice operations ### [Portal vs phone scheduling: what US practices should actually choose](https://www.getarbol.com/en/blog/portal-vs-phone-scheduling-us/) Phone still dominates how Americans book care. Portals help a minority and shine for continuity — an honest compare with a clear ops verdict. 9 min read 11. Feb 20, 2026 United Kingdom Practice operations ### [NHS DNA rates in primary care: empty slots have a cost](https://www.getarbol.com/en/blog/nhs-dna-rate-primary-care/) NHS England counted 16 million GP DNAs in 2025 (4.3%); May 2026 attendance was 89.6%. Why forgetfulness and late arrival still tax booked capacity. 10 min read 12. Jan 16, 2026 Australia Practice operations ### [GP phone triage in Australia: the after-hours gap clinics still own](https://www.getarbol.com/en/blog/gp-phone-triage-australia/) Healthdirect took 1.4 million helpline calls in FY25, mostly after hours. RACGP standards still require every clinic to own how patients reach care overnight. 10 min read ## Let’s look at your population in Arbol. A 30-minute video call with our team, using your cases: your contract, your patients and your channels. You leave with a first read of your population, your contract and your utilization rates. [Book a demo](https://cal.com/tomas-giraldo-pdfbl9/30-min-arbol-ai-demo) [Message us on WhatsApp](https://wa.me/573185230045?text=Hello%2C%20I%27d%20like%20to%20learn%20more%20about%20Arbol%20for%20my%20organization.) [**Colombia**](https://www.getarbol.com/en/colombia/), in operation · Built for Latin America --- **Arbol AI** — AI agents for clinics and healthcare providers: they answer and reach patients by phone, WhatsApp, SMS, email and web chat, book their appointments 24/7 and keep a record of every conversation. - Original page: - Book a demo: · Pricing: - Agent index: · Support: