--- title: "Emilia Santander — Physician · Health Data Scientist | Arbol AI" description: "Physician trained at Universidad de los Andes, now working at the intersection of clinical practice and health data science. Writes about…" url: https://www.getarbol.com/en/blog/authors/emilia-santander/ lang: en --- # Emilia Santander Physician · Health Data Scientist · Bogotá, Colombia Physician trained at Universidad de los Andes, now working at the intersection of clinical practice and health data science. Writes about what the numbers in a clinic's own systems actually mean for patients — and for the operators who have to act on them. - Their articles 17 articles - Writes about [Practice operations](https://www.getarbol.com/en/blog/category/practice-operations/) [Pediatrics](https://www.getarbol.com/en/blog/category/pediatrics/) [Dentistry](https://www.getarbol.com/en/blog/category/dentistry/) [Women's health](https://www.getarbol.com/en/blog/category/women-s-health/) - Markets [Australia](https://www.getarbol.com/en/blog/market/australia/) [United States](https://www.getarbol.com/en/blog/market/united-states/) [Canada](https://www.getarbol.com/en/blog/market/canada/) [United Kingdom](https://www.getarbol.com/en/blog/market/united-kingdom/) [LinkedIn](https://www.linkedin.com/in/emilia-santander-b1ba11419) ## 17 articles 1. Aug 7, 2026 Canada Pediatrics ### [Canada's Childhood Immunization Catch-Up Gap, and the Fix](https://www.getarbol.com/en/blog/childhood-immunisation-catchup-canada/) Alberta confirmed 2,008 measles cases in 2025, most unvaccinated. Here is what Canada's coverage data shows and how a practice closes the recall gap. 9 min read 2. Aug 6, 2026 United Kingdom Pediatrics ### [The UK's Vaccine Catch-Up Gap Is a Recall Problem, Not Refusal](https://www.getarbol.com/en/blog/childhood-immunisation-catchup-uk/) UKHSA data shows MMR coverage in England still below target as measles cases rise, and the gap sits mostly in missed GP recall for catch-up doses, not refusal. 9 min read 3. Aug 5, 2026 New Zealand Pediatrics ### [The B4 School Check as a Catch-Up Window for Immunisation](https://www.getarbol.com/en/blog/b4-school-check-immunisation-catchup-nz/) How New Zealand's B4 School Check works as a practical chance to close childhood immunisation gaps, with a step-by-step follow-up protocol for providers. 10 min read 4. Aug 5, 2026 Australia Dentistry ### [The Dental Recall Gap: Why Extras Patients Don't Come Back](https://www.getarbol.com/en/blog/dental-recall-private-health-australia/) Only 53% of Australians see a dentist yearly despite 54% holding extras cover — most practices have no system for calling patients back before recall lapses. 10 min read 5. Aug 3, 2026 English-speaking markets Practice operations ### [The After-Hours Call Gap Every English-Speaking Clinic Shares](https://www.getarbol.com/en/blog/after-hours-line-anglo-clinics/) Across Australia, Canada, New Zealand and the UK, clinics lose the same after-hours calls to voicemail, and callers book elsewhere instead of trying again. 10 min read 6. Aug 3, 2026 New Zealand Practice operations ### [After-Hours Calls: Closing the Access Gap in NZ General Practice](https://www.getarbol.com/en/blog/after-hours-coverage-general-practice-nz/) One in three New Zealand general practices is now closed to new patients, and after-hours calls are where the remaining access gap shows up first. 9 min read 7. Jul 27, 2026 Australia Mental health ### [Telehealth or in person for your mental health plan review?](https://www.getarbol.com/en/blog/telehealth-mental-health-review-au/) Medicare (Australia) tightened telehealth eligibility for GP mental health plan reviews in November 2025. Here's when video works, and when the room wins. 10 min read 8. Jul 27, 2026 United States Dentistry ### [Dental Recall Systems: Why Lapsed Patients Cost More Than You Think](https://www.getarbol.com/en/blog/dental-recall-system-cleanings-us/) About a third of US adults skip their annual dental visit, and postcards alone rarely bring them back — here's what a working recall system requires. 8 min read 9. Jul 7, 2026 Australia Practice operations ### [Care-plan review cadence: keeping GP reviews on the books](https://www.getarbol.com/en/blog/gp-care-plan-review-cadence-au/) How Australian GP practices keep GP Chronic Condition Management Plan reviews on cadence—MBS windows, recall design, and contact loops that protect continuity. 11 min read 10. Jul 4, 2026 United States Technology ### [Voice AI for scheduling: HIPAA-minded ops](https://www.getarbol.com/en/blog/voice-ai-hipaa-minded-ops/) Voice AI can book and confirm visits when HIPAA-minded ops set purpose, minimum necessary scripts, BAAs, and audit—without treating this as legal advice. 12 min read 11. Jun 23, 2026 Canada Practice operations ### [After-hours in family practice CA](https://www.getarbol.com/en/blog/after-hours-family-practice-ca/) Canadian family practice after-hours design: CIHI access gaps, CMWF coverage signals, and a voice layer that protects clinician sleep. 13 min read 12. Jun 3, 2026 United States Women's health ### [Postpartum depression screening: what the evidence supports](https://www.getarbol.com/en/blog/postpartum-depression-screening-primary-care/) Most postpartum depression screening still happens at one six-week visit, even though nearly every state now covers a full year of Medicaid after birth. 10 min read 13. May 28, 2026 United States Practice operations ### [Governing outreach: who you contact, when, and why](https://www.getarbol.com/en/blog/governing-patient-outreach-us/) US practices need outreach governance, not more reminders: who is eligible, which channel, what HIPAA and TCPA allow, and what evidence you keep. 13 min read 14. May 22, 2026 Canada Practice operations ### [No-show fees at Canadian clinics: the debate you are not measuring](https://www.getarbol.com/en/blog/no-show-fees-canada-clinics/) CPSO allows a reasonable fee for missed visits with notice rules — but fees do not fix the phone overflow and wait that create the no-show. Measure that gap first. 9 min read 15. May 1, 2026 United Kingdom Practice operations ### [NHS App booking limits: what practices actually control](https://www.getarbol.com/en/blog/nhs-app-booking-limits/) The NHS App can book GP appointments — until the practice turns booking off, embargos slots, or caps how many a patient may hold. Here is how those limits work. 10 min read 16. Apr 10, 2026 Australia Women's health ### [Cervical screening reminders in Australia that comply](https://www.getarbol.com/en/blog/cervical-screening-reminders-au/) Australia’s National Cervical Screening Program invites and reminds — but clinics still close the appointment gap. How to recall without spamming. 11 min read 17. Jan 23, 2026 United Kingdom Practice operations ### [NHS GP appointments: what the latest figures actually show](https://www.getarbol.com/en/blog/nhs-gp-appointment-access/) NHS England logged 30.0 million GP appointments in May 2026, 44.9% same-day. Here is how to read volume without mistaking it for phone capacity. 10 min read ## Let’s look at your population in Arbol. A 30-minute video call with our team, using your cases: your contract, your patients and your channels. You leave with a first read of your population, your contract and your utilization rates. 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